ServiceNow Expert

6 days ago

bhavnagar, India beBeeService Full time

Job Title: ServiceNow Technical LeadA highly skilled technical professional is required to oversee a team of professionals managing incoming work, assigning tasks, and serving as the primary point of contact for customers.Key Responsibilities:Prioritize, organize, and manage ServiceNow-related tasks, including incident resolution, service requests, and platform enhancements.Allocate tasks to team members based on skillsets, workload, and project requirements.Act as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction.Mentor and guide team members, fostering a collaborative environment, providing technical guidance, and supporting professional development.Oversight of the design, development, and implementation of ServiceNow solutions.Process improvement by identifying opportunities to optimize workflows, automate processes, and enhance ServiceNow platform functionality.Tracking team performance, monitoring KPIs, and providing regular reports to stakeholders.Requirements:Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).5+ years of experience working with the ServiceNow platform (ITSM, ITOM, HR, or other modules).2+ years in a leadership or team lead role, managing technical teams.Certifications: ServiceNow Certified System Administrator (required); additional certifications like Certified Implementation Specialist or Certified Application Developer (preferred).

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    bhavnagar, India beBeeExpertise Full time

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    bhavnagar, India beBeeITServiceManagement Full time

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    6 days ago

    bhavnagar, India beBeeService Full time

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