IT Infrastructure Support Professional

17 hours ago


bhavnagar, India beBeeITServiceManagement Full time

Job Title:IT Service Management SpecialistJob Description:The IT Service Management Specialist will provide support for the Managed Services tool sets and supporting processes and procedures.This includes providing daily support for operational needs and managing ticket distribution to ensure all client access management requests are handled on time.The specialist will also provide Subject Matter Expert (SME) support for the ITSM ticketing system.Key Responsibilities:Troubleshoot and fix issues related to Service Now.Provide administrative support for users, roles, and groups.Provide technical support for the existing ServiceNow environments, applications, and modules.Maintaining and reviewing the effectiveness and efficiency of all ITSM processes.Support the upgrades and evolution of ServiceNow.Requirements and Qualifications:The successful candidate will have a solid background in supporting external customer-facing systems and an understanding of IT service management principles and best practices.Strong knowledge of ServiceNow platforms is required, as well as excellent communication skills and the ability to work effectively with cross-functional teams.Benefits:Opportunities for growth and development within our organization, flexible working arrangements, and a supportive team environment.Others:This role offers the chance to contribute to the success of our IT department and make a real impact on our business outcomes.



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