Staff Technical Support Engineer
1 week ago
Are you ready to power the World's connections?If you don't think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we're looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.Are you ready to join the API revolution?About the role:You will be working at a hectic and fast paced Startup as an engineer in the Technical Support Engineering (TSE) team. This team is responsible for assisting Kong customers in resolving complex technical issues in production and pre-production environments.You will have the opportunity to work with your teammates and our customers to support many new, leading-edge technologies that solve real challenges. You will work to provide robust feedback and guidance to our Product and Engineering teams while being a voice for our customers. You want to make our customers and partners successful while strengthening their relationship with Kong. You can make a huge impact and have real ownership for the work you do.This opportunity requires the candidates to be able to work 4 PM - 1 AM ( India Time) to support the EST shift. What you'll be doing:Working with top developers from around the world; helping to implement Kong Products and Technologies including our API Gateway and ServiceMesh solutionsLeading the investigation of complex technical puzzles and working collaboratively to understand and resolve customer issues via live troubleshooting calls and emails in an enterprise environmentCreating knowledge articles to compliment our documentation and enable customers to better understand product use casesWork closely with engineering and product by providing real-time feedback about product performance and customer needsCollaborate closely with other customer facing teams including Education, Technical Account Managers, CSMs and PS for customer issuesParticipate in bringing innovation within the support team, the company and with our customers, by looking for better ways to do the work we do, improve the tools we use and the how we raise the bar on the service we deliver to our Global customersProvide technical mentorship to other team members and participate in any ad-hoc projectsWhat you bring:You are a voracious learner who loves to dig into technical mysteries and has the creativity to solve complex technical problemsYou can build relationships with like-minded teammates, smart customers, and global partnersShare a growth mindset, learn and adapt quicklySome of the skills that you will regularly use include:REST and RESTful APIsCoding skills- (at a minimum, read and troubleshoot code)Cloud technologies, Containers, cluster deployment and management tools like Docker, Docker Swarm, Kubernetes and othersYou know your way around web architectures, including HTTP6+ years of experience in a customer-facing technical roleBonus Points:Familiarity with DNS, Linux/Unix-type systems and/or databasesGoLang and/or Lua experienceExperience with scripting languages such as Perl, Ruby, Shell#LI-PC1About Kong: Kong Inc., a leading developer of cloud API technologies, is on a mission to enable companies around the world to become "API-first" and securely accelerate AI adoption. Kong helps organizations globally — from startups to Fortune 500 enterprises — unleash developer productivity, build securely, and accelerate time to market. For more information about Kong, please visit or follow us on X @thekonginc.
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