GRI Club | Customer Service Team Lead | mumbai
3 weeks ago
About the job
We are seeking a dynamic and self-driven Customer Service Team Lead to join our expanding Real Estate sales team. The ideal candidate will have strong B2B sales experience, particularly in managing and growing relationships with mid-market and enterprise clients. In this role at GRI Club, you will be responsible for nurturing existing accounts and identifying opportunities for upselling and cross-selling.
We believe that special relationships cantransform lives, companies and societies.We create bridges where they don’t exist.We connect leaders that drive the socialand economic development of cities andcountries. We generate global opportunities that impact the world.
DO YOUR BEST ALWAYS- In the pursuit of excellence, autonomy and a senseof ownership are our greatest allies. We encourageand value responsibility and initiative, driven by acommitment to deliver excellence in everything wedo, whether in our processes, projects, or careers.Keep in mind that “doing your best” means focusingon achieving the utmost within what is possible atthat moment.
CUSTOMER FOCUS - We anticipate our clients needs, valuing eachone uniquely, prioritizing and understandingtheir realities, preferences, and requirements.This allows us to provide personalized services,with efforts that ensure experiences fostering acustomer-centric culture, continuously seekingimprovements in every interaction
MERITOCRACY - To create a culture of fairness with transparencyand developmental feedback, it is essential torecognize and reward individual performance. Thisencourages continuous learning, excellence, andachievements, promoting an environment wheremerit is attained justly.
RESPECT AND FUN - We value a space where authenticity is celebratedand flexibility is essential, as great results frommoments of fun and respectful interactions.This boosts productivity and strengthens ourcollaboration as a unique team, through mutualrespect and moments of relaxation.
Responsabilities:
Team Leadership and Management: Supervise and motivate the Customer Success team, setting clear goals and providing continuous feedback for professional development.
Customer Engagement: Develop and implement strategies to increase engagement and satisfaction among members, ensuring they fully benefit from their membership.
Customer Relationship Management: Cultivate strong relationships with members, acting as the primary point of contact and ensuring their needs are met effectively and promptly.
Customer Onboarding: Coordinate and execute an efficient and welcoming onboarding process for new members, ensuring they understand and utilize all available tools and resources.
Data Analysis and Reporting: Monitor and analyze customer success metrics to identify trends, improvement opportunities, and report results to senior leadership.
Innovation and Continuous Improvement: Stay attuned to market trends and best practices in Customer Success to implement innovations that enhance the member experience.
Interdepartmental Collaboration: Work closely with Sales, Marketing, and Product teams to align engagement strategies and ensure a cohesive experience for members.
-
GRI Club | Customer Service Team Lead | mumbai
3 weeks ago
mumbai, India GRI Club Full timeAbout the job We are seeking a dynamic and self-driven Customer Service Team Lead to join our expanding Real Estate sales team. The ideal candidate will have strong B2B sales experience, particularly in managing and growing relationships with mid-market and enterprise clients. In this role at GRI Club, you will be responsible for nurturing existing...
-
GRI Club | Customer Service Team Lead | mumbai
2 weeks ago
mumbai, India GRI Club Full timeAbout the jobWe are seeking a dynamic and self-driven Customer Service Team Lead to join our expanding Real Estate sales team. The ideal candidate will have strong B2B sales experience, particularly in managing and growing relationships with mid-market and enterprise clients. In this role at GRI Club, you will be responsible for nurturing existing accounts...
-
GRI Club | Customer Service Team Lead | mumbai
2 weeks ago
Mumbai, India GRI Club Full timeAbout the jobWe are seeking a dynamic and self-driven Customer Service Team Lead to join our expanding Real Estate sales team. The ideal candidate will have strong B2B sales experience, particularly in managing and growing relationships with mid-market and enterprise clients. In this role at GRI Club, you will be responsible for nurturing existing accounts...
-
Mumbai, India GRI Club Full timeWe are seeking a dynamic and self-driven Account Executive to join our expanding Real Estate sales team. The ideal candidate will have strong B2B sales experience, particularly in managing and growing relationships with mid-market and enterprise clients. In this role at GRI Club, you will be responsible for nurturing existing accounts and identifying...
-
Customer service team lead
1 week ago
Mumbai, India GRI Club Full timeAbout the job We are seeking a dynamic and self-driven Customer Service Team Lead to join our expanding Real Estate sales team. The ideal candidate will have strong B2 B sales experience, particularly in managing and growing relationships with mid-market and enterprise clients. In this role at GRI Club, you will be responsible for nurturing existing...
-
Customer service team lead
3 weeks ago
Mumbai, India GRI Club Full timeAbout the jobWe are seeking a dynamic and self-driven Customer Service Team Lead to join our expanding Real Estate sales team. The ideal candidate will have strong B2 B sales experience, particularly in managing and growing relationships with mid-market and enterprise clients. In this role at GRI Club, you will be responsible for nurturing existing...
-
Customer Service Team Lead
3 weeks ago
Mumbai, India GRI Club Full timeAbout the jobWe are seeking a dynamic and self-driven Customer Service Team Lead to join our expanding Real Estate sales team. The ideal candidate will have strong B2B sales experience, particularly in managing and growing relationships with mid-market and enterprise clients. In this role at GRI Club, you will be responsible for nurturing existing accounts...
-
Customer Service Team Lead
3 weeks ago
Mumbai, India GRI Club Full timeAbout the jobWe are seeking a dynamic and self-driven Customer Service Team Lead to join our expandingReal Estatesales team. The ideal candidate will have strong B2B sales experience, particularly in managing and growing relationships with mid-market and enterprise clients. In this role at GRI Club, you will be responsible for nurturing existing accounts and...
-
Customer Service Team Lead
3 weeks ago
Mumbai, India GRI Club Full timeAbout the jobWe are seeking a dynamic and self-driven Customer Service Team Lead to join our expanding Real Estate sales team. The ideal candidate will have strong B2B sales experience, particularly in managing and growing relationships with mid-market and enterprise clients. In this role at GRI Club, you will be responsible for nurturing existing accounts...
-
Customer Service Team Lead
3 weeks ago
Mumbai, India GRI Club Full timeAbout the jobWe are seeking a dynamic and self-driven Customer Service Team Lead to join our expanding Real Estate sales team. The ideal candidate will have strong B2B sales experience, particularly in managing and growing relationships with mid-market and enterprise clients. In this role at GRI Club, you will be responsible for nurturing existing accounts...
-
Customer Service Team Lead
3 weeks ago
Mumbai, India GRI Club Full timeAbout the job We are seeking a dynamic and self-driven Customer Service Team Lead to join our expanding Real Estate sales team. The ideal candidate will have strong B2B sales experience, particularly in managing and growing relationships with mid-market and enterprise clients. In this role at GRI Club, you will be responsible for nurturing existing...
-
Customer Service Team Lead
3 weeks ago
Mumbai, India GRI Club Full timeAbout the job We are seeking a dynamic and self-driven Customer Service Team Lead to join our expanding Real Estate sales team. The ideal candidate will have strong B2B sales experience, particularly in managing and growing relationships with mid-market and enterprise clients. In this role at GRI Club, you will be responsible for nurturing existing accounts...
-
GRI Club | Growth Specialist | mumbai
3 weeks ago
mumbai, India GRI Club Full timeAbout Us and the Values That Guide Our Actions We believe that special relationships can transform lives, companies, and societies. We build bridges where they do not exist. We connect leaders who drive the social and economic development of cities and countries. We create global opportunities that impact the world. DO YOUR BEST ALWAYS – In the pursuit...
-
GRI Club | Growth Specialist | mumbai
3 weeks ago
mumbai, India GRI Club Full timeAbout Us and the Values That Guide Our ActionsWe believe that special relationships can transform lives, companies, and societies. We build bridges where they do not exist. We connect leaders who drive the social and economic development of cities and countries. We create global opportunities that impact the world.DO YOUR BEST ALWAYS – In the pursuit of...
-
Senior Customer Success Manager
1 week ago
Mumbai, Maharashtra, India GRI Club Full timeAbout the Role:We are seeking a seasoned professional to lead our customer success efforts at GRI Club. As a Senior Customer Success Manager, you will be responsible for overseeing the day-to-day activities of our customer success team, ensuring that our members receive exceptional service and support.**Responsibilities:*** Supervise and motivate the...
-
Mumbai, India GRI Club Full timeWe are seeking a dynamic and self-driven Account Executive to join our expanding Real Estate sales team. The ideal candidate will have strong B2B sales experience, particularly in managing and growing relationships with mid-market and enterprise clients. In this role at GRI Club, you will be responsible for nurturing existing accounts and identifying...
-
Account Growth Manager
2 weeks ago
Mumbai, Maharashtra, India GRI Club Full timeJob OverviewWe are seeking a skilled Account Growth Manager to join our Real Estate sales team at GRI Club. This role involves developing and maintaining strong relationships with existing clients, identifying opportunities for upselling and cross-selling, and achieving growth targets.Key Responsibilities:Develop and execute strategies to grow existing...
-
Sunset Cinema Club | Event Manager | mumbai
2 weeks ago
mumbai, India Sunset Cinema Club Full timeLocation: MumbaiAbout Sunset Cinema Club: Sunset Cinema Club is India's leading Open Air Cinema Company, specializing in creating unique and immersive movie-watching experiences. We organize outdoor movie screenings in picturesquelocations, offering a blend of entertainment, comfort, and natural surroundings to our audience. With a dedicated team and a...
-
Sunset Cinema Club | Event Manager | mumbai
2 weeks ago
mumbai, India Sunset Cinema Club Full timeLocation: Mumbai About Sunset Cinema Club: Sunset Cinema Club is India's leading Open Air Cinema Company, specializing in creating unique and immersive movie-watching experiences. We organize outdoor movie screenings in picturesque locations, offering a blend of entertainment, comfort, and natural surroundings to our audience. With a dedicated team and a...
-
Sunset Cinema Club | Event Manager | mumbai
2 weeks ago
mumbai, India Sunset Cinema Club Full timeLocation: MumbaiAbout Sunset Cinema Club: Sunset Cinema Club is India's leading Open Air Cinema Company, specializing in creating unique and immersive movie-watching experiences. We organize outdoor movie screenings in picturesquelocations, offering a blend of entertainment, comfort, and natural surroundings to our audience. With a dedicated team and a...
