GRI Club | Customer Relationship Management Specialist | mumbai
2 weeks ago
We believe that special relationships cantransform lives, companies and societies.We create bridges where they don’t exist.We connect leaders that drive the socialand economic development of cities andcountries. We generate global opportunities that impact the world.
DO YOUR BEST ALWAYS-
In the pursuit of excellence, autonomy and a senseof ownership are our greatest allies. We encourageand value responsibility and initiative, driven by acommitment to deliver excellence in everything wedo, whether in our processes, projects, or careers.Keep in mind that “doing your best” means focusingon achieving the utmost within what is possible atthat moment.
CUSTOMER FOCUS -
We anticipate our clients needs, valuing eachone uniquely, prioritizing and understandingtheir realities, preferences, and requirements.This allows us to provide personalized services,with efforts that ensure experiences fostering acustomer-centric culture, continuously seekingimprovements in every interaction
MERITOCRACY -
To create a culture of fairness with transparencyand developmental feedback, it is essential torecognize and reward individual performance. Thisencourages continuous learning, excellence, andachievements, promoting an environment wheremerit is attained justly.
RESPECT AND FUN -
We value a space where authenticity is celebratedand flexibility is essential, as great results frommoments of fun and respectful interactions.This boosts productivity and strengthens ourcollaboration as a unique team, through mutualrespect and moments of relaxation.
Responsibilities
Manage and develop relationships with the existing portfolio to maximize account growth and retention.Collaborate with the Customer Success and Product teams to ensure client needs are met and exceeded.Identify and pursue upsell and cross-sell opportunities within your Portfolio.Achieve monthly and quarterly growth targets for existing accounts through proactive account management.Accurately forecast revenue and maintain up-to-date CRM records on client activities.
Skills and Experience2-4 years of account management or client relationship experience, with a focus on B2B sales.Proven experience in managing and growing mid-market and enterprise portfolios.Strong track record of meeting or exceeding account growth targets and client retention goals.Excellent relationship-building and negotiation skills.Ability to understand client needs and translate them into actionable solutions with the CS team.Strong multitasking, prioritization, and time management skills.Excellent collaboration and communication abilities, with the capacity to engage clients and internal stakeholders effectively.Self-motivated and able to work independently and thrive in a team environment.Adaptable to a fast-paced and dynamic work environment.Languages:English - fluent
Bonus PointsExperience and knowledge in Real Estate sectors.CRM systems are as familiar to you as conventional email programs.
Compensation planCompetitive salary.Uncapped commission and incentives.Professional development opportunities through a culture that value people who go beyond and deliver excellence in their work.
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