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Lead - CRM
2 months ago
Halma is a global group of life-saving technologies companies, driven by a clear purpose. We are an FTSE 100 company with headquarters in the UK and operations in 23 countries, including regional hubs in India, China, Brazil, and the US.Our diverse group of nearly 50 global companies specialize in market leading technologies that push the boundaries of science and technology.For the last 42 years, the combination of our purpose, strategy, people, DNA and sustainable business model has resulted in record long-term growth in revenues and profits and an increase in dividend by ≥ 5% every year– an achievement unrivalled by any company listed on the London Stock Exchange.
We have a team of over 250 professionals representing commercial, digital and support functions across our seven offices in India, two in Bengaluru and one each in Delhi, Mumbai, Thanjavur, Ahmedabad and Vadodara.
Why join us?
We offer a safe and respectful workplace, where everyone can be who they ‘REALLY’ are, feel free to bring their whole selves to work and use their unique talents, knowledge, expertise, experiences, and backgrounds to create meaningful outcomes.
We nurture entrepreneurial spirits and empower them to think beyond the possibilities, to discover, shape and build their own unique stories. We promote and support non-linear career growth for the right talent.
We are simple, humble and approachable, and we believe in leadership at all levels to bring our purpose to life. Everyone at Halma India makes an impact, and so do you when you join us
About Halma Company Sentric
The Sentric Safety Group is part of Halma plc and is the group under which renowned safety product brands: Castell, Kirk, STI, Salvo and Zonegreen, operate.The Sentric Safety Group’s brands produce uncompromising safety solutions for businesses whose people and equipment operate in harsh and safety-critical environments, safeguarding people, productivity, and reputation.
For more details, please visit
& Responsibilities
The CRM lead will be responsible for putting in process automation and marketing automation into our CRM platform (Salesforce).She/he will be configuring our CRM to work for us and help the business monitor our sales activity effectively, making it seamless for our sales team to use.She/he will also be responsible for cleaning, updating, and managing our CRM’s database of customers.She/he will be putting in place and documenting projects alongside different teams within the business, executing them with extra support from the UK IT teamShe/he will work with Sales, Marketing and other functions at Sentric to provide input and contribute to the team and company culture in CRM.She/he will be the champion of CRM within Sentric. As an ambassador of the system, the person will also be required to train, coach employees (onboarding, one-off basis...) who need to use CRM for their daily activities.She/he will support Sentric with any ongoing challenges with the system, the person will act as a system helpdesk when necessary.
Experience
5 to 8 Years of experience.
Critical Success Factors
You must be a practitioner who can role model outstanding automation and analysis.Proven track record in a CRM technical leader role.Experience with Salesforce.com is essential and Dot digital would be ideal.Fundamentally, we need somebody who knows what brilliant CRM set up looks like, and somebody who is excited by taking a relatively blank canvas and building something truly ground-breaking.Analytical and data driven - up to date with the latest trends and best practices in marketing and measurementA mix of creativity and rigor is essential.Experience with CPQs, Sales Cloud, and Service CloudKnowledge of Lightning components and customizationHands-on with Salesforce no-code/low-code tools, like FlowsUnderstanding of integration patterns with SalesforceAbility to work closely with business stakeholders and translate requirements into technical solutions.
Academic Qualification
Bachelor’s degree in computer science, IT, EC, or relevant field.
