Salesforce CRM Analytics Lead

2 weeks ago

BangaloreHyderabad, India nhrms Full time

Job Title: CRM Analytics Lead

Job Summary:

We are seeking an experienced professional to lead our CRM Analytics team. The ideal candidate will have a strong background in Salesforce CRM Analytics and a deep understanding of dashboard creation, data manipulation, and SAQL.

Key Responsibilities:

1. Business Requirements and Stakeholder Management:

Lead discussions with customer stakeholders to gather and groom business requirements related to CRM Analytics.

Work closely with Technical Product Owners (TPOs) and Solution Architects (SAs) to collect necessary information for delivering CRMA user stories.

2. Dashboard Development and Iteration:

Design and build dashboards in Salesforce CRM Analytics, ensuring they meet business requirements and industry standards.

Demo dashboards to business stakeholders, collect feedback, and iterate on the design and functionality to achieve the desired outcome.

3. Technical and Architectural Leadership:

Lead the design and implementation of the technical and architectural aspects of CRMA solutions.

Ensure the final solutions align with Salesforce and industry best practices.

4. Guidance and Team Support:

Provide consultative guidance to the CRMA team on solution and delivery options.

Address and answer specific business and technical questions from the team, ensuring clarity and direction.

5. Data Management and SAQL Expertise:

Build Dataflow/Recipe for data preparation and perform configuration or coding of dashboards within the Salesforce Analytics platform.

Use SAQL effectively for data extraction, manipulation, and validation.

6. Mentorship and Team Development:

Mentor and coach junior members of the team, providing guidance and support to help them grow in their roles.

Qualifications include a Bachelor's degree in Computer Science, Information Systems, Business, or a related field, extensive experience with Salesforce CRM Analytics, and strong proficiency in SAQL.

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