Client Success Manager

1 month ago

india Conversios Full time

Position Overview:

As a Client Success Manager - Analytics & Onboarding, you will play a pivotal role in ensuring the success and satisfaction of our clients utilizing our cutting-edge ecommerce marketing products. You will be the primary point of contact for our clients, responsible for understanding their business needs, guiding them through product onboarding and adoption, and fostering long-term relationships to drive customer retention and growth.

Understanding and working with Google ecosystem - Google Analytics, Google Tag Manager, GMC etc. will be added advantage.


Roles & Responsibilities:


Client Onboarding and Implementation:

  • Lead the onboarding process for new clients, ensuring a smooth transition onto our platform.
  • Collaborate with internal teams to customize solutions based on client requirements.
  • Provide training sessions and resources to ensure clients have a comprehensive understanding of our products and features.


Performance Monitoring and Analysis:

  • Monitor client usage and engagement metrics to identify trends and opportunities for optimization.
  • Conduct regular business reviews with clients to review performance metrics, discuss results, and identify areas for improvement.
  • Utilize data insights to proactively recommend strategies for maximizing the value clients derive from our products.


Renewal Management and Upselling:

  • Drive contract renewals and expansion opportunities.
  • Identify opportunities for upselling or cross-selling additional products or features based on client needs and usage patterns.
  • Prepare and deliver compelling presentations and proposals to demonstrate the value of proposed solutions.


Customer Support and Issue Resolution:

  • Ensure timely communication and updates to clients regarding the status of their inquiries/ tickets through Email/ Phone /Meetings in defined SLAs
  • Acknowledge, respond, and debug client queries
  • Understand incompatibility issues on the customer site
  • Understanding user requirements Tech/Non-Tech and communicating the same to the development team
  • Optimum use of a Freshdesk-like tool for improving client support SLAs, automated responses and performance reports in order to scale customer support vertical
  • Proactively share market/user feedback with the product team for future product enhancements


Relationship Management:

  • Build cordial relationships with clients in order to generate recurring revenue for the business
  • Provide consultation to global clients for their queries related to Marketing Technologies
  • Act as a trusted advisor, understanding clients' business goals and offering strategic guidance on leveraging our products to achieve them.
  • Proactively engage with clients to gather feedback, address concerns, and identify opportunities for upselling or cross-selling additional products or services.


Skills & Qualifications:

  • Good understanding of Martech industry.
  • Strong understanding of ecommerce marketing principles and trends.
  • Good to have knowledge about WordPress & Shopify platforms.
  • Bachelor's degree in Business Administration, Marketing, or related field (MBA preferred).
  • Proven experience in a client-facing role, preferably within the SaaS industry.
  • Excellent communication and presentation skills, with the ability to effectively convey complex concepts to diverse audiences.
  • Exceptional problem-solving and conflict resolution abilities.

  • Client Success Associate

    6 months ago

    India Sterling Check Full time

    We have great people here and are looking for more. Come join us - you will love it! Job Title: Client Success Associate Department: IGE Position Type: Full-Time Shift: Night Location: PH Virtual About the Role: As a Client Success Associate, your main function will be handling and fulfilling day to day operational queries or issues that arise from our...

  • Client Success Associate

    5 months ago

    India Sterling Check Full time

    We have great people here and are looking for more. Come join us - you will love it! Title: Client Success Associate Department: Client Success, Acute Care and Life Sciences Position Type: Full-Time Band & Grade: G2-L1 Reports to: Client Success Supervisor About The Role: This position will act as a liaison between the departments within the...

  • Customer Success Manager

    1 week ago

    India RecruitSAAS Full time

    Role Overview: The Customer Success Manager (CSM) will foster strong client relationships, ensuring retention and satisfaction. As the main customer contact, the CSM will provide exceptional support, onboard clients, resolve issues, and optimize customer processes. Key Responsibilities: - Develop and execute a proactive customer engagement strategy. -...

  • Customer Success Manager

    3 weeks ago

    india Estetica Full time

    Job Title: Customer Success ManagerLocation: Hyderabad, IndiaCompany: EsteticaEmployment Type: Full-timeAbout Us:Estetica is an innovative beauty and wellness platform dedicated to connecting users with top-tier salons, spas, and clinics. Our mission is to simplify service booking and enhance the experience for both customers and service providers. As we...

  • Customer Success Manager

    3 weeks ago

    india Estetica Full time

    Job Title : Customer Success ManagerLocation : Hyderabad, India Company : Estetica Employment Type : Full-time About Us :Estetica is an innovative beauty and wellness platform dedicated to connecting users with top-tier salons, spas, and clinics. Our mission is to simplify service booking and enhance the experience for both customers and service providers....

  • Customer Success Manager

    3 weeks ago

    india Collab Lab Full time

    Company: Collab Lab LLCLocation: RemoteTiming: EST time (6 p.m. to 3 a.m. IST)About Us:Collab Lab is a fast-growing white-label digital marketing agency, providing comprehensive SEO, and PPC services to partner agencies. We also manage two subsidiary brands, offering a wide array of digital marketing solutions. Our team is dedicated to delivering exceptional...

  • Customer Success Manager

    3 weeks ago

    india Collab Lab Full time

    Company: Collab Lab LLC Location: Remote Timing : EST time (6 p.m. to 3 a.m. IST) About Us: Collab Lab is a fast-growing white-label digital marketing agency, providing comprehensive SEO, and PPC services to partner agencies. We also manage two subsidiary brands, offering a wide array of digital marketing solutions. Our team is dedicated to delivering...

  • Customer Success Manager

    4 weeks ago

    India RecruitSAAS Full time

    Role Overview:The Customer Success Manager (CSM) will foster strong client relationships, ensuring retention and satisfaction. As the main customer contact, the CSM will provide exceptional support, onboard clients, resolve issues, and optimize customer processes.Key Responsibilities:- Develop and execute a proactive customer engagement strategy.- Onboard...

  • Customer Success Manager

    3 weeks ago

    India RecruitSAAS Full time

    Role Overview: The Customer Success Manager (CSM) will foster strong client relationships, ensuring retention and satisfaction. As the main customer contact, the CSM will provide exceptional support, onboard clients, resolve issues, and optimize customer processes. Key Responsibilities: - Develop and execute a proactive customer engagement strategy. -...

  • Customer Success Manager

    4 weeks ago

    india RecruitSAAS Full time

    Role Overview:The Customer Success Manager (CSM) will foster strong client relationships, ensuring retention and satisfaction. As the main customer contact, the CSM will provide exceptional support, onboard clients, resolve issues, and optimize customer processes.Key Responsibilities:- Develop and execute a proactive customer engagement strategy.- Onboard...

  • Customer Success Manager

    2 weeks ago

    india InOrg Global Full time

    About InOrg: InOrg - Empowering Global Growth At Scale.Headquartered In Charlotte, US, InOrg Helps Organizations Achieve Global Competitiveness Through The Seamless Integration Of Talent, Technology, And Strategic Capabilities. Inorg's Mission Is To Provide Holistic Support To Organizations Establishing Their Global Capability Centers (GCC) In India. It...

  • Customer Success Manager

    3 weeks ago

    india ekincare Full time

    Overview:A key, client-facing role that needs high energy and passion for growing business and making an impact by building strong relationships with the clients, win their trust, by being a consultant of employee wellness and wellbeing.As a Customer Success Manager, you will work closely with our clients to help them adopt all areas of our product while...

  • Customer Success Manager

    3 weeks ago

    india ekincare Full time

    Overview: A key, client-facing role that needs high energy and passion for growing business and making an impact by building strong relationships with the clients, win their trust, by being a consultant of employee wellness and wellbeing. As a Customer Success Manager, you will work closely with our clients to help them adopt all areas of our product while...

  • Customer success manager

    2 weeks ago

    India InOrg Global Full time

    About In Org:  In Org - Empowering Global Growth At Scale. Headquartered In Charlotte, US, In Org Helps Organizations Achieve Global Competitiveness Through The Seamless Integration Of Talent, Technology, And Strategic Capabilities. Inorg's Mission Is To Provide Holistic Support To Organizations Establishing Their Global Capability Centers (GCC) In...

  • Customer Success Manager

    2 weeks ago

    India InOrg Global Full time

    About InOrg:  InOrg - Empowering Global Growth At Scale. Headquartered In Charlotte, US, InOrg Helps Organizations Achieve Global Competitiveness Through The Seamless Integration Of Talent, Technology, And Strategic Capabilities. Inorg's Mission Is To Provide Holistic Support To Organizations Establishing Their Global Capability Centers (GCC) In India....

  • Customer Success Manager

    3 weeks ago

    india Goose Full time

    Goose is a leading provider of automation and digitalization solutions for the dairy and beverage industry. We specialize in upgrading and modernizing existing plants and providing complete automation solutions for greenfield projects. As an authorized system integrator of Siemens, we are dedicated to driving digital transformation in the industrial...

  • Customer Success Manager

    3 weeks ago

    india InOrg Global Full time

    About InOrg:  InOrg - Empowering Global Growth At Scale. Headquartered In Charlotte, US, InOrg Helps Organizations Achieve Global Competitiveness Through The Seamless Integration Of Talent, Technology, And Strategic Capabilities. Inorg's Mission Is To Provide Holistic Support To Organizations Establishing Their Global Capability Centers (GCC) In India. It...

  • Customer Success Manager

    2 months ago

    India InOrg Global Full time

    About InOrg:  InOrg - Empowering Global Growth At Scale. Headquartered In Charlotte, US, InOrg Helps Organizations Achieve Global Competitiveness Through The Seamless Integration Of Talent, Technology, And Strategic Capabilities. Inorg's Mission Is To Provide Holistic Support To Organizations Establishing Their Global Capability Centers (GCC) In...

  • Customer Success Manager

    2 months ago

    India InOrg Global Full time

    About InOrg:  InOrg - Empowering Global Growth At Scale. Headquartered In Charlotte, US, InOrg Helps Organizations Achieve Global Competitiveness Through The Seamless Integration Of Talent, Technology, And Strategic Capabilities. Inorg's Mission Is To Provide Holistic Support To Organizations Establishing Their Global Capability Centers (GCC) In India. It...

  • Customer Success Manager

    2 months ago

    India InOrg Global Full time

    About InOrg: InOrg - Empowering Global Growth At Scale.Headquartered In Charlotte, US, InOrg Helps Organizations Achieve Global Competitiveness Through The Seamless Integration Of Talent, Technology, And Strategic Capabilities. Inorg's Mission Is To Provide Holistic Support To Organizations Establishing Their Global Capability Centers (GCC) In India. It...