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International Voice Process Executive
1 week ago
International Voice process for Banking Sector (EXPERIENCED)
HCL is hiring candidates who are passionate to work in an international voice process for a renowned banking process.
Designation: Customer Support
Process: Inbound Calling. * No sales or upselling or cross selling. *
Experience: 1 to 6 Yrs in Voice process
Shift: Rotational Shift and rotational Off
*Candidates should be within 35 Kms from office location*
Work Location: HCLTech - Noida Sector 144
Interested candidates can share their resume and the below details to ida.priyadharshinis@hcltech.com and CC reshamraju.nanwani@hcltech.com
Subject of the Email: International voice Process - Noida
Full name as 10th Marksheet :
Mobile Number:
Email Id:
Total Experience:
Relevant Years of experience:
International Client Experience(Y/N):
Current CTC:
Expected CTC:
Okay with rotational shift and Offs (Y/N):
Ready to work from office (Y/N):
Notice Period:
Current Location:
Having all Offer & relieving documents of previous companies:
Ex-employee of HCL (Y/N):
IF yes, please share your SAP ID :
Please find the JD below.
Responsibilities
- Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individuals needs
- Responding to queries regarding our products, services, data and client accounts
- Managing multiple client queries at once
- Utilizing workflow tools to manage your own workload
- Contributing to the achievement of team targets including service levels and quality measures
- Maintain accurate records of customer communication and discussions using the appropriate internal system/s
- Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time
- Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved
- Ensure that good client / consumer outcomes are at the center of all operational activity and decision making
- Deliver great clients and consumers service and seek to exceed client / consumer expectations
Mandatory qualifications:
Excellent communication skills both verbal and written Mandatory.
A problem solving mind-set.
The ability to multi task
Able to work well as an individual and as part of a team
Minimum 12th is mandatory.
Perks:
Cab facility is Available (Home pickup & Drop)
5 Days working
