Operational Excellence Specialist

3 days ago


kakinada, India beBeeCybersecurity Full time

Service Delivery ProfessionalA seasoned Service Delivery Manager is required to drive operational excellence and deliver high-quality services.This key role focuses on spearheading the delivery of SOC services for our customers. A strong background in SOC, SIEM, and cybersecurity best practices is essential for this position.Prepare and present client operational reports at regular meetings, ensuring timely and accurate insights into service performance.Ensure Level 1 and Level 2 analysts adhere to SLAs and established procedures, maintaining exceptional service standards.Continuously improve operations and enhance client engagement through data-driven decision making and proactive issue resolution.Develop a deep understanding of the client's business, encompassing strategic planning, roadmaps, and workshops to drive mutual growth and success.



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