Major Incident
6 days ago
TCS present an excellent opportunity for Major Incident & Problem Management Job Location: Chennai Experience required : 6-10 yrs Skills: Major Incident & Problem Management Interview date: 03-Dec-25 (Wednesday) Key responsibilities: Effective and rapid response to major incidents, chair all major incident meetings & technical bridges to further develop and maintain the Major Incident Management process. End to End ownership of all major incidents until resolution and publish periodic updates to the relevant technology stakeholders as appropriate on the progress of the incident. Create an Action Plan/Recovery Plan with the help of product teams, assign the actions to the respective owners and track the execution for quick service restoration. Collaborate with product, portfolio leadership & 3rd party suppliers as required to resolve issues within the defined SLAs / KPIs. Assess priority for major incidents with product teams and senior IT/Business Leadership. Maintain excellent situational awareness by utilizing tools and communication channels to be on guard for potential new incidents on the rise. Facilitate incident recovery by mobilizing the required technical resources and 3rd party suppliers on the incident bridge. Work closely with command center/monitoring team to monitor the overnight critical batches and manage the resolution of stalled or breached jobs with the relevant product teams in a timely manner to avoid any impact to business. Maintain and follow the defined escalation matrix for all internal & external M&S suppliers during Major Incidents for immediate service restoration. Conduct Post Incident Reviews (PIRs) and work with the teams to identify root cause and preventive measure to avoid recurrence. Publish PIR document to the relevant technology stakeholders / leadership team with the gaps identified and track actions until closure. Internal stakeholder communication and War Room Management. Your Profile Key skills/knowledge/experience: IM IT Service Management experience, Strong knowledge of ITIL processes - ITIL v3 or 4 Certified – Foundation/Practioner Flexible to support off business hours via On-Call Extensive experience in handling mission critical incidents Good listening skills, decision making and problem-solving ability Excellent communication skills and should be able to effectively communicate at all levels. Good to have: Working experience in IT Operations (preferably Retail Domain) in a complex application & infrastructure landscape.
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Incident & Major Incident Manager
4 hours ago
bangalore, India Tata Consultancy Services Full timeTCS present an excellent opportunity for Incident & Major Incident ManagerJob Location: Kolkata , Bangalore, ChennaiExperience required : 8-10 yrsVirtual Interview date: 17-Dec-25 (Wednesday)Required Technical Skill SetProficient in Incident Management & Monitoring Tools, Basic knowledge of IT landscape – infrastructure, networks, and computing. Excellent...
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Incident & Major Incident Manager
10 hours ago
Bangalore, India Tata Consultancy Services Full timeTCS present an excellent opportunity for Incident & Major Incident Manager Job Location: Kolkata , Bangalore, Chennai Experience required : 8-10 yrs Virtual Interview date: 17-Dec-25 (Wednesday) Required Technical Skill Set Proficient in Incident Management & Monitoring Tools, Basic knowledge of IT landscape – infrastructure, networks, and computing....
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Incident & Major Incident Manager
4 hours ago
bangalore, India Tata Consultancy Services Full timeTCS present an excellent opportunity for Incident & Major Incident Manager Job Location: Kolkata , Bangalore, Chennai Experience required : 8-10 yrs Virtual Interview date: 17-Dec-25 (Wednesday) Required Technical Skill Set Proficient in Incident Management & Monitoring Tools, Basic knowledge of IT landscape – infrastructure, networks, and computing....
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Major Incident Manager
2 weeks ago
Bangalore, India Cognizant Full timePosition Title: Major Incident Manager Grade: SA / M Job Overview The Major Incident Manager leads the response to high-impact incidents that significantly affect business operations. This role acts as the command center during major disruptions, ensuring rapid resolution, clear communication, and effective coordination across teams. Key Responsibilities...
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Major Incident Manager
2 weeks ago
bangalore, India Cognizant Full timePosition Title: Major Incident ManagerGrade: SA / MJob OverviewThe Major Incident Manager leads the response to high-impact incidents that significantly affect business operations. This role acts as the command center during major disruptions, ensuring rapid resolution, clear communication, and effective coordination across teams.Key ResponsibilitiesMajor...
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Major Incident Manager
5 days ago
bangalore, India Cognizant Full timePosition Title: Major Incident ManagerGrade: SA / MJob OverviewThe Major Incident Manager leads the response to high-impact incidents that significantly affect business operations. This role acts as the command center during major disruptions, ensuring rapid resolution, clear communication, and effective coordination across teams.Key ResponsibilitiesMajor...
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Major Incident Manager
6 days ago
bangalore, India Persistent Systems Full timeAbout Position: We are seeking an experienced Major Incident Manager with strong ITIL and SIAM expertise to manage critical incidents across a multi-vendor environment. The role requires high-level ownership of service restoration plans, coordination of resolver groups, and effective communication during Priority 1 and Priority 2 incidents. You will lead...
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Major Incident Manager
7 days ago
bangalore, India Persistent Systems Full timeAbout Position: We are seeking an experienced Major Incident Manager with strong ITIL and SIAM expertise to manage critical incidents across a multi-vendor environment. The role requires high-level ownership of service restoration plans, coordination of resolver groups, and effective communication during Priority 1 and Priority 2 incidents. You will lead...
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Incident & Major Incident Manager
13 hours ago
Bangalore Urban, India Tata Consultancy Services Full timeTCS present an excellent opportunity for Incident & Major Incident ManagerJob Location: Kolkata , Bangalore, ChennaiExperience required : 8-10 yrsVirtual Interview date: 17-Dec-25 (Wednesday)Required Technical Skill SetProficient in Incident Management & Monitoring Tools, Basic knowledge of IT landscape – infrastructure, networks, and computing. Excellent...
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Major Incident Manager
1 week ago
bangalore, India Persistent Systems Full timeAbout Position: We are seeking an experienced Major Incident Manager with strong ITIL and SIAM expertise to manage critical incidents across a multi-vendor environment. The role requires high-level ownership of service restoration plans, coordination of resolver groups, and effective communication during Priority 1 and Priority 2 incidents. You will lead...
