Online Sales Strategist

1 week ago

tiruppur, India beBeeEcommerce Full time

Ecommerce Manager RoleOur e-commerce operation is dedicated to delivering modern, comfortable, and stylish essentials for customers. We are a leading loungewear brand with a strong workforce that provides quality, functionality, and contemporary design.With our team of 15 committed members, we deliver a seamless shopping experience across all major online marketplaces in India. Our physical presence includes retail stores in Chennai, Nagpur, and Tirupur, bringing our signature comfort collections closer to customers.Driven by innovation and customer satisfaction, we continue to evolve with fresh designs, thoughtful fabrics, and a focus on comfort-first fashion—making us a preferred choice for loungewear enthusiasts across the country.Key ResponsibilitiesProduct Listing & Catalog ManagementDevelop, update, and optimize product listings (titles, descriptions, images, keywords, pricing).Ensure accuracy and completeness of product information across platforms.Upload new SKUs and maintain inventory accuracy.Order Processing & OperationsMonitor orders, coordinate with warehouse/logistics for timely dispatch.Track deliveries and handle return/replacement requests.Work with couriers to resolve shipping issues.Marketplace ManagementManage daily operations on marketplaces: Amazon, Flipkart, Meesho, etc.Monitor account health, performance metrics, and SLA compliance.Resolve tickets/case logs with marketplace support.Customer ServiceRespond to customer queries, reviews, and complaints.Maintain high customer satisfaction and brand reputation.Sales & GrowthTrack daily/weekly/monthly sales.Identify growth opportunities and implement strategies.Support in planning promotions, deals, ads, and campaigns.Reporting & Data AnalysisPrepare sales reports, traffic reports, inventory status, and marketplace performance.Analyze data to identify trends and provide actionable insights.Our Ecommerce Manager will oversee and implement e-commerce strategies to drive sales and customer acquisition. Responsibilities include managing online store operations, developing and executing marketing campaigns, analyzing performance metrics, and collaborating with cross-functional teams to ensure smooth functioning of the e-commerce platform. The role will also require optimizing the online customer experience and staying updated on industry trends and best practices.Required Skills & Qualifications1–3 years experience in e-commerce operations (preferred).Strong knowledge of Amazon/Flipkart/Magento/Shopify/etc.Proficiency in Excel, Google Sheets, and basic analytics.Good communication and coordination skills.Detail-oriented, organized, and ability to multitask.Preferred SkillsBasic understanding of digital marketing (SEO/SEM/Social).Experience with catalog tools, inventory software, or ERP.Problem-solving skills and ability to work independently.

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