Zupee | Customer Support Executive

2 days ago

gurugram, India Zupee Full time

About Company


Zupee is India’s fastest growing Technology backed Behavioral Science company. We are

innovating Skill-Based Gaming with a mission to become the most trusted and responsible

entertainment company in the world. We have been constantly focussing on innovation of

indigenous games to entertain the mass.

Our strategy is to invest in our people & user experience to drive profitable growth and become the

market leader in our space. We have been experiencing phenomenal growth since inception and

running profitable at EBT level since Q3, 2020. We have closed Series B funding at $102 million, at a

valuation $600 million.

The company also announced a partnership with Reliance Jio Platforms, post which Zupee games

will distribute its content across all customers using Jio phones. The partnership now gives Zupee the

biggest reach of all gaming companies in India, transforming it from a fast-growing startup to a firm

contender for the biggest gaming studio in India


ABOUT THE JOB

Here’s what you will do –

 Resolve customers’ queries and issues through voice, email, social, social media channels

following the defined process in specified timelines

 Able to take Inbound calls/make Outbound calls for resolving real-time Customer queries,

Customer retention, and offering certain marketing offers, etc.

 Meet the average response time along with productivity while ensuring you follow all quality

parameters, SLA with 100% Customer satisfaction

 To ensure all the customer queries/issues are being resolved on priority with clarity and

promptness.


What are we looking for?

 Willing to work in rotational shifts and week offs (24*7 ,365 environment). Initially it will be

a 5 days

 Should have a minimum of 1-3 years of work experience as a CX executive preferably into

Ecommerce, Consumer Tech, Hospitality, ITES, Gaming domain.

 Should have managed - Emails/Calls/Chat/Social Media queries.

 Ability to multi-task, and must have excellent communication skills.

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