Chief of Staff

About Us:

The global talent landscape has critical gaps, but at Miles Education, we're not just filling these voids - we're actively building pathways to a brighter future. Driven by our mission to empower businesses and enable talent, we tackle critical workforce shortages and skill gaps across sectors such as accounting, business, healthcare and technology.

Outcomes First: We don't believe in cookie-cutter education. We start by analyzing industry needs, then meticulously craft transformative learning pathways that prime talent for success.

• Accounting: Through Miles Talent Hub, we address the accountant shortage in the U.S. by creating unique pathways for talent from both India and the U.S. Our initiatives like the Miles STEM Pathway and Miles CPA Pathway ensure that we equip accountants with the credentials and experience needed to excel in the global marketplace.
• Business: We revolutionize traditional education by integrating essential liberal arts as well as tech skills to develop well-rounded, future-ready business leaders.
• Healthcare: Leveraging the capabilities of Miles Talent Hub, we tackle the shortage of nurses and healthcare professionals in the U.S. by developing innovative pathways for global talent. This strategic approach helps fill immediate needs and builds a sustainable talent pool.
• Technology: Through our joint venture with Futurense Technologies, we ensure that Indian tech talent not only thrives but leads in the new, tech-driven AI era.

A Force to be Reckoned With: With a dynamic team of over 700 professionals across India, US and globally, Miles Education stands as a beacon of opportunity and transformation. Our influence extends through a vast alumni network of over 70,000, partnerships with more than 100 universities, and collaborations with a staggering 600+ MNCs and corporations. We operate multiple training centers across the globe, establishing us as a powerhouse in education and talent development.

Bootstrapped and Ballistic: We’re a self-made success story, focusing steadfastly on fundamentals and outcomes rather than external fundraising. Growing at an astonishing CAGR of 70%+ and distinguished as one of the few profitable edtech companies in India, we are poised for substantial growth. Our target for the current fiscal year is a revenue of over $45 million (INR 375 crores +). Our robust financial health underscores our commitment to sustainable innovation and leadership in the educational sector.

Miles is More Than Education, It's a Revolution: As the flagbearer of talent, we believe in bold solutions and transformative pathways to success. At Miles Education, we’re transforming education into a powerful catalyst for opportunity, fostering an exceptionally skilled workforce poised to conquer global challenges

Join us if our virtues resonate with you:

• Hustle & Hard Work: We embrace relentless dedication to our mission. This hustle culture is not just about putting in hours; it's about putting our heart into what we love to do.
• Empathy & Emotional Intelligence: We believe that true strength lies in understanding and compassion. By prioritizing emotional intelligence, we cultivate a nurturing and collaborative team culture. Valuing each other's perspectives not only strengthens our connections but also enhances our collective performance.
• Resilience to Change: Change is the only constant in our ever-evolving environment. We thrive on our ability to adapt swiftly and efficiently, turning challenges into opportunities.
• Ownership Mindset: We think and act like owners, taking accountability for outcomes. We lead by example, strive for excellence, and go the extra mile in service of our mission.

About the Role:

We are seeking a strategic and operationally savvy Chief of Staff to work closely with the executive leadership team, particularly in the domains of Growth, Performance, and Brand Marketing. This role will be responsible for driving alignment, optimizing cross-functional processes, and ensuring that strategic initiatives are effectively executed. The ideal candidate will have a strong background in growth strategies, performance marketing, and brand development, with the ability to streamline operations and support high-impact decision-making.

Key Responsibilities:

• Strategic Planning and Alignment

• Partner with the CEO and executive team to define and prioritize strategic objectives for Growth, Performance, and Brand Marketing.
• Coordinate cross-functional alignment, ensuring that marketing objectives support overall company goals.
• Develop frameworks for setting, tracking, and achieving key performance metrics and growth targets.

• Project Management and Execution

• Lead the implementation of key marketing initiatives, ensuring they are delivered on time and within scope.
• Manage project timelines, resources, and deliverables, holding team members accountable and providing regular status updates to leadership.
• Identify and mitigate risks associated with major campaigns and initiatives.

• Performance Analytics and Insights

• Oversee the collection, analysis, and reporting of marketing data to inform decision-making and measure ROI on growth and brand campaigns.
• Work closely with analytics teams to identify actionable insights and areas for optimization in customer acquisition, conversion, and retention.
• Facilitate the creation of dashboards and KPIs for real-time tracking and transparency across marketing efforts.

• Cross-Functional Collaboration

• Act as a bridge between marketing, sales, product, and customer success teams to ensure cohesive execution of growth and brand strategies.
• Drive alignment between Performance Marketing and Brand Marketing, balancing immediate ROI goals with long-term brand building efforts.
• Lead weekly or monthly strategy meetings and cross-functional syncs to keep stakeholders aligned and engaged.

• Brand Development and Positioning

• Support the development and execution of brand strategies that build market differentiation and customer loyalty.
• Collaborate with the Brand Marketing team to ensure all customer touchpoints are consistent and reflective of the brand values.
• Monitor competitor activities, market trends, and consumer insights to guide brand positioning and growth initiatives.

• Process Improvement and Operational Efficiency

• Identify areas for operational improvements within the marketing team and lead initiatives to streamline processes.
• Implement tools, systems, and best practices that enhance team productivity, data transparency, and workflow efficiency.
• Act as a trusted advisor to the CMO and executive team on optimizing marketing operations and budget allocations.

Qualifications:

• Bachelor's degree in Marketing, Business Administration, or a related field (MBA or equivalent preferred).
• 7+ years of experience in a strategic role, ideally with exposure to growth marketing, performance marketing, and/or brand management.
• Strong analytical skills and the ability to work with complex data sets to extract actionable insights.
• Proven experience in project management and cross-functional leadership.
• Exceptional communication and interpersonal skills, with the ability to influence and engage at all levels of the organization.
• Adept at working in a fast-paced, results-driven environment and managing multiple priorities.