Chief of Staff
1 week ago
At Gnani.ai, we are pioneering the future of enterprise automation with our cutting-edge voice-based conversational AI agents, designed to serve industries such as financial institutions, contact centers, and enterprises across other industries. Our innovative solutions include AI-driven voice bots, agent assist tools, voice biometrics, and conversational analytics. These products help businesses enhance customer interactions, automate routine tasks, and elevate overall operational efficiency.
Leveraging the power of Small Language Models (SLMs), our mission is to help enterprises unlock new levels of efficiency by seamlessly integrating AI into their daily operations. We simplify human-machine interactions, making our solutions scalable and impactful for diverse industries.
Gnani.ai's solutions are trusted by some of the largest enterprises across multiple industries. We are proud to work with top-tier clients including Airtel, TVS Electronics, Tata Motors, Voltas, Luminous, Union Bank, HDFC, IDFC, TVS Credit, Muthoot, Bajaj Alliance, LendingKart, Shriram Finance, Cholamandalam and many others. Our clients trust us to provide scalable and secure solutions that improve customer engagement and business outcomes.
Backed by InfoEdge Ventures and Samsung Ventures, we are on a mission to revolutionize customer interactions and enterprise automation through AI and voice technologies. As a fast-growing startup, we offer a dynamic environment where creativity, collaboration, and cutting-edge technology converge to drive innovation.
Job Title: Chief of Staff
Location: Bangalore (In-Office, 5 Days a Week)
Experience Level: 5+ years of relevant experience
Job Type: Full-Time
Job Overview
As the Chief of Staff, you will work closely with the founders and the executive leadership team, playing a pivotal role in driving the company’s strategic initiatives and ensuring operational success. You will get to work at the forefront of fast-evolving generative AI technology, shaping Gnani.ai’s growth and ensuring successful go-to-market (GTM) strategies across India and globally.
This position offers a unique opportunity to influence key aspects of Gnani.ai's business, from product innovation to global market expansion. You will oversee high-impact initiatives, enhance operational efficiency, and support cross-functional collaboration, all while ensuring the company remains a leader in voice-based AI solutions.
Key Responsibilities
- Strategic Leadership: Partner with the founders to shape the strategic direction and long-term vision of Gnani.ai, ensuring alignment across all leadership initiatives and teams.
- Product Focus: Stay deeply involved in the company’s AI product offerings—including conversational AI, voice biometrics, agent assist, and conversational analytics. Drive the strategic vision and development of these solutions.
- Communication Liaison: Facilitate communication between the executive team and department heads. Relay key insights and metrics from board meetings to internal teams and ensure company-wide transparency.
- Consultation and Analysis: Provide key insights and data analysis on company productivity, market opportunities, and competitor trends to guide decision-making at the executive level. Propose strategies to enhance workflow and collaboration across departments.
- Team Performance: Develop and track performance metrics across departments to ensure alignment with company goals. Deliver these metrics to the board and executive team.
- Operational Efficiency: Identify bottlenecks in the organization’s processes and work with relevant teams to streamline workflows and improve productivity. Implement systems that foster scalability and operational excellence.
- Market Insights and Analysis: Conduct deep market research and competitor analysis, ensuring Gnani.ai stays ahead of emerging trends in AI and voice technologies. Present actionable insights to the leadership team.
- Cross-Functional Collaboration: Ensure effective collaboration between all departments (R&D, Product, Sales, Marketing) to meet the company’s strategic objectives. Act as a point of alignment across teams to maintain focus on the company’s core goals.
- Decision Support: Provide founders with data-driven insights and business intelligence to support key decisions. This includes analyzing new business opportunities, product launches, and strategic partnerships.
- Investor Relations: Assist in managing relations with investors, including InfoEdge Ventures and Samsung Ventures. Prepare compelling pitch decks, coordinate meetings, and articulate Gnani.ai’s growth narrative effectively.
- Leadership Development: Mentor department heads, ensuring their professional development is aligned with Gnani.ai’s business goals. Support the leadership team in building high-performing teams.
Key Qualifications
- Education: Bachelor's degree from Tier I institutions (IITs, NITs, or equivalent) in Business, Engineering, or a related field. An MBA or advanced degree is strongly preferred.
- Experience: Minimum 5+ years in a Chief of Staff role, management consulting, investment banking, operations, or senior project management, ideally within a tech or SaaS company.
- Skills:
- Demonstrated leadership and ability to influence at all levels.
- Proven experience in managing complex projects across multiple functions and teams.
- Strong analytical skills with the ability to translate data into strategic business insights.
- Exceptional written and verbal communication skills, capable of presenting to executive teams and investors.
- Proficiency in operational excellence, process improvement, and business operations.
- Expertise in strategic planning, market analysis, and competitive research.
Preferred Qualities
- Strategic Mindset: A proactive, solutions-oriented individual with a track record of successfully navigating complex business environments.
- Confidentiality: High level of discretion and professionalism in handling sensitive matters.
- Entrepreneurial Spirit: Passion for building and growing in a fast-paced, high-growth startup.
- AI/Tech Expertise: Experience with AI, machine learning, or enterprise automation is a strong plus.
What We Offer
- An opportunity to work closely with the founders and influence the strategic direction of a leading AI startup.
- A fast-paced, dynamic work environment with diverse, high-impact projects.
- Leadership opportunities with significant potential for career advancement.
- Competitive salary, equity options, and benefits package.
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