End User Support Specialist
4 days ago
About Tavant:
With 24+ years of experience building innovative digital products and solutions, Tavant provides impactful results to its customers. It has been the frontrunner in driving digital innovation and tech-enabled transformation across a wide range of industries such as Consumer Lending, Manufacturing, Agtech, Media & Entertainment, and Retail in North America, Europe, and Asia-Pacific.
Powered by Artificial Intelligence and Machine Learning algorithms, we help our customers improve their operational efficiency, productivity, speed, and accuracy. Our suite of products and solutions are routinely rated high by the industry.
Ours is a challenging workplace where teams are diverse, competitive, and continually searching for tomorrow's technology and brilliant minds to create it. And we don’t focus just on what we do – we also care how we do it. So, bring your talent and ambition to make a difference. We’ll create a world of opportunities for you.
Role Overview:
The End User Compute (EUC) Support Specialist will be responsible for providing high-quality technical support and management for end-user computing environments, including both Windows and Mac endpoints. This role requires a hands-on expert with deep knowledge in Intune, CrowdStrike, vulnerability management, and patching. You will work with cross-functional teams to deliver excellent support, maintain endpoint security, and ensure system performance is optimized. The ideal candidate should have strong technical troubleshooting skills, experience in DNS, Active Directory, IT asset management (ITAM), project handling, ITIL processes, and basic networking and security knowledge. Strong documentation and communication skills are essential to ensure the smooth operation of the EUC environment.
Key Responsibilities:
• End-User Support: Provide day-to-day support for Windows and Mac endpoints, troubleshooting technical issues related to OS, software, hardware, and connectivity.
• Endpoint Management: Administer and manage endpoints using Microsoft Intune for provisioning, patching, security, and software deployments.
• Security and Vulnerability Management: Leverage tools like CrowdStrike to monitor, assess, and mitigate endpoint vulnerabilities. Collaborate with the InfoSec team to ensure compliance with security standards.
• Patching & Updates: Execute and manage patch management processes for operating systems and third-party software, ensuring that all endpoints are up to date and secure.
• Networking: Provide basic network troubleshooting (e.g., DNS issues, network connectivity) for end-user devices and work with the network team as needed.
• Asset Management: Maintain and update the asset management system, ensuring accurate tracking of all IT assets (laptops, desktops, software, mobile devices, etc.).
• Software Management: Manage software licensing, installations, and updates, ensuring compliance and efficient use of resources.
• Active Directory & DNS: Manage user accounts, permissions, and access rights using Active Directory, and provide basic DNS support.
• ITIL and Helpdesk: Utilize ITIL processes for incident, problem, and change management. Ensure all end-user requests are documented and tracked in the ITSM tool.
• Team Collaboration & Building: Work collaboratively with the EUC team and other departments to drive continuous improvement. Assist in team building and mentoring junior support members.
• Project Management: Lead or contribute to small-scale projects, such as system upgrades, migrations, or rollouts, ensuring timely delivery and execution.
• Documentation: Create and maintain detailed technical documentation for troubleshooting guides, SOPs, asset inventories, and project updates.
• Microsoft Teams Administration: Support the administration and management of Microsoft Teams, ensuring smooth communication and collaboration for end users.
Required Skills & Qualifications:
• Proven experience in an End User Compute (EUC) or IT Support role, supporting both Windows and Mac environments.
• Expertise in managing endpoints with Microsoft Intune.
• Strong knowledge of CrowdStrike or similar endpoint security platforms.
• Experience with patch management and vulnerability management.
• Knowledge of DNS, Active Directory, and basic networking principles.
• Hands-on experience with IT Asset Management (ITAM) and software management.
• Familiarity with ITIL best practices and helpdesk operations.
• Project management experience, including handling small-scale IT projects.
• Excellent troubleshooting skills and the ability to think critically under pressure.
• Solid understanding of security principles related to endpoint protection.
• Proficient in using ITSM tools for ticket management and reporting.
• Strong interpersonal, communication, and documentation skills
-
End User Support Specialist
2 weeks ago
Bangalore, India Tavant Full timeAbout Tavant: With 24+ years of experience building innovative digital products and solutions, Tavant provides impactful results to its customers. It has been the frontrunner in driving digital innovation and tech-enabled transformation across a wide range of industries such as Consumer Lending, Manufacturing, Agtech, Media & Entertainment, and Retail in...
-
End User Support Specialist
1 week ago
Bangalore City, India Tavant Full timeAbout Tavant:With 24+ years of experience building innovative digital products and solutions, Tavant provides impactful results to its customers. It has been the frontrunner in driving digital innovation and tech-enabled transformation across a wide range of industries such as Consumer Lending, Manufacturing, Agtech, Media & Entertainment, and Retail in...
-
End User Support Specialist
1 week ago
Bangalore City, India Tavant Full timeAbout Tavant:With 24+ years of experience building innovative digital products and solutions, Tavant provides impactful results to its customers. It has been the frontrunner in driving digital innovation and tech-enabled transformation across a wide range of industries such as Consumer Lending, Manufacturing, Agtech, Media & Entertainment, and Retail in...
-
Desktop Support Specialist
7 days ago
bangalore, India Tata Consultancy Services Full timeDesktop Support SpecialistExperience: 6 - 12 YearsLocation: BangaloreJob DescriptionProviding remote assistance to end-users using desktop applications, chat features, emails, and phone assistance to customersFollow KEDBs, Wikis for resolving technical issues and follow the defined processes (SOPs) while attempting to resolve the incidentsTroubleshooting and...
-
Desktop Support Specialist
4 days ago
bangalore, India Tata Consultancy Services Full timeDesktop Support Specialist Experience: 6 - 12 Years Location: Bangalore Job Description Providing remote assistance to end-users using desktop applications, chat features, emails, and phone assistance to customers Follow KEDBs, Wikis for resolving technical issues and follow the defined processes (SOPs) while attempting to resolve the incidents...
-
Product Support Specialist
7 hours ago
bangalore, India Crescent Techservices Full timeRole : Product Support Specialist Location : Bangalore/Hyderabad or Remote Experience : 4-8 Years We are seeking Product Support Specialists with strong expertise in C++ or Python along with proficiency in Javascript (Angular). You will support a data annotation tool, assisting users in resolving technical issues, understanding the product, and debugging...
-
Product Support Specialist
8 hours ago
bangalore, India Crescent Techservices Full timeRole : Product Support SpecialistLocation : Bangalore/Hyderabad or RemoteExperience : 4-8 YearsWe are seeking Product Support Specialists with strong expertise in C++ or Python along with proficiency in Javascript (Angular).You will support a data annotation tool, assisting users in resolving technical issues, understanding the product, and debugging code....
-
Technical Support Specialist
10 hours ago
bangalore, India LOKIN Full timeCompany Description LOKIN is a business processing, consulting, and information technology services agency located in Bengaluru. We specialize in providing innovative and customized solutions to our clients to help them achieve their business goals. Our team consists of highly skilled professionals who are committed to delivering exceptional service and...
-
Senior IT Engineer, End User Computing
4 months ago
bangalore, India Illumina Full timeWhat if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and...
-
Senior IT Engineer, End User Computing
4 days ago
bangalore, India Illumina Full timeWhat if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and...
-
Senior IT Support Specialist
4 days ago
bangalore, India Advanced Sterilization Products Full timeOffice Address : #16 Salarpuria Premia (Opp. Cessna Business Park), Sarjapur Outer Ring Road (ORR), Bangalore 560103 We are seeking an experienced IT Support Specialist to enhance our team, focusing on our ASP ACCESS™ Technology. This critical role supports the integration of ASP’s advanced sterilization and disinfection systems with healthcare servers...
-
Senior IT Support Specialist
4 days ago
bangalore, India Advanced Sterilization Products Full timeOffice Address: #16 Salarpuria Premia (Opp. Cessna Business Park), Sarjapur Outer Ring Road (ORR), Bangalore 560103We are seeking an experienced IT Support Specialist to enhance our team, focusing on our ASP ACCESS™ Technology. This critical role supports the integration of ASP’s advanced sterilization and disinfection systems with healthcare servers and...
-
Technical Support Specialist
9 hours ago
bangalore, India LOKIN Full timeCompany DescriptionLOKIN is a business processing, consulting, and information technology services agency located in Bengaluru. We specialize in providing innovative and customized solutions to our clients to help them achieve their business goals. Our team consists of highly skilled professionals who are committed to delivering exceptional service and value...
-
Customer Support Specialist
3 days ago
bangalore, India The Hiring Company Full timeRole - Summary: We are looking for Intern - Customer Support Specialists (CSS) who will be responsible for delivering instant resolutions/first contact closures to users. In this role, you need to solve user issues in the first instance, regardless of complexity or dependencies to retain user/restore trust, and you will also have to coordinate with internal...
-
Desktop Support Specialist
4 days ago
bangalore, India Tata Consultancy Services Full timeDesktop Support SpecialistExperience: 6 - 12 YearsLocation: BangaloreJob DescriptionProviding remote assistance to end-users using desktop applications, chat features, emails, and phone assistance to customersFollow KEDBs, Wikis for resolving technical issues and follow the defined processes (SOPs) while attempting to resolve the incidentsTroubleshooting and...
-
System Management Support Specialist
3 days ago
bangalore, India QAAgility Technologies Full timeJob Title: System Management Support Specialist Job Type: Hybrid ( Bengaluru) Years of Experience: 5+ Years Service Type: System Management Support Skill Area: System Management Mandatory Skills: ITIL knowledge GxP knowledge System Life Cycle GxP Documentation Optional Skills: Strong communication skills Experience with virtual global IT...
-
Desktop Support Specialist
7 days ago
bangalore, India Tata Consultancy Services Full timeDesktop Support Admin Experience: 6 - 12 Years Location: Bangalore Job Description Providing remote assistance to end-users using desktop applications, chat features, emails, and phone assistance to customers Follow KEDBs, Wikis for resolving technical issues and follow the defined processes (SOPs) while attempting to resolve the incidents Troubleshooting...
-
Desktop Support Specialist
4 days ago
bangalore, India Tata Consultancy Services Full timeDesktop Support AdminExperience: 6 - 12 YearsLocation: BangaloreJob DescriptionProviding remote assistance to end-users using desktop applications, chat features, emails, and phone assistance to customersFollow KEDBs, Wikis for resolving technical issues and follow the defined processes (SOPs) while attempting to resolve the incidentsTroubleshooting and...
-
Technical Support Specialist
6 days ago
Bangalore Metropolitan Area, India Kratos Gamer Network Full timeCompany Description:Kratos Studios, since 2022, is on a mission to on-board millions of micro-gaming communities across emerging markets to Web3 in order to create the most powerful P.O.G. (Proof of Gamer) Engine & The Kratos Gaming Network (KGeN). The P.O.G Engine will empower gamers & game developers across the globe to interact with one another in a...
-
System Management Support Specialist
7 days ago
bangalore, India QAAgility Technologies Full timeJob Title: System Management Support SpecialistJob Type: Hybrid ( Bengaluru)Years of Experience: 5+ YearsService Type: System Management SupportSkill Area: System ManagementMandatory Skills:ITIL knowledgeGxP knowledgeSystem Life CycleGxP DocumentationOptional Skills:Strong communication skillsExperience with virtual global IT operationsRoles &...