Desktop Support Specialist

2 months ago


bangalore, India Tata Consultancy Services Full time

Desktop Support SpecialistExperience: 6 - 12 YearsLocation: BangaloreJob DescriptionProviding remote assistance to end-users using desktop applications, chat features, emails, and phone assistance to customersFollow KEDBs, Wikis for resolving technical issues and follow the defined processes (SOPs) while attempting to resolve the incidentsTroubleshooting and resolving hardware and software issues remotely to help end-usersAssisting end-users to set up accounts and install applications for a seamless onboarding experienceEstablishing network configurations to guarantee ideal application performanceIT troubleshooting using targeted customer inquiries by conducting remote diagnostics and system analysisGiving users step-by-step instructions for resolving technological issuesResponding and following up quickly to technical questions and escalating complex technical issues to appropriate teamsDocumenting and recording error reports and keeping track of performance indicatorsCollaborating with on-site technicians and customer support teamsStaying updated with the latest technologies and software updatesKey RequirementsYou have a degree/diploma in Computer Science or equivalent as well as prior experience as a Remote support engineerYou possess a comprehensive understanding of the Windows, Linux, and Mac OS environmentsYou are proficient with helpdesk and remote desktop programs like Freshdesk and ZendeskYou have an advanced understanding of IT setup, hardware, and softwareYou have an exceptional aptitude for identifying and prioritizing IT issues



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