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Portfolio Product Manager-NRI

2 months ago

mumbai, India IDFC FIRST Bank Full time

Role/Job Title:  Portfolio Product Manager-NRI

Function/ Department:  Retail Liabilities

Job Purpose :

Strategic role in NRI Banking Vertical reporting into Head of Portfolio
Support the overall portfolio growth strategy by constantly analyzing portfolio heath and performance, and identifying key levers to grow the business.

Roles & Responsibilities:

Consistently analyze the non-resident customer portfolio and derive insights on its health and performance Evaluate the CX provided by competitors and global industry leaders to identify gaps in the existing customer experience and develop deep understanding of latest innovations, digital disruptions and new & upcoming trends Assess trends and customer behavior using web analytics to identify, analyze and implement new innovations  Develop and execute strategies for portfolio growth by closely collaborating with Channel, Field, Operations, Digital, Engineering and other stakeholders Build products and process for delivering a world-class experience to customers Ensure high service availability and turnaround times for all portfolio related processes and systems Empower channel and field teams with intelligence and tools to enhance their portfolio management capabilities Incorporate customer & business feedback into acquisition strategy, effectively negotiating tradeoffs & conflicting priorities Conceptualisation, execution and analysis of performace of customer campaigns done through HPE Contextualize customer, market and competitor trends and disruptions and drive cross-functional teams to strategize and execute initiatives for improving key business metrics Driving campaign through HPE to increase portfolio health, cross sell/upsell, customer engagement and channel activation

Education Qualification 

Graduate: Any 

Experience 

5-10 years of work experience