Senior IT Service Manager

1 week ago


bangalore, India beBeeIntegration Full time

IT Service Management ArchitectThis role involves leading the design, implementation, and optimization of IT service management capabilities.The ServiceNow ITOM Architect will lead the design, implementation, and optimization of IT service management capabilities, including discovery, service mapping, event management, and integrations with tools like SolarWinds, Nexthink, SCCM, Intune, and SCOM.Architect solutions for IT service management: Discovery, Service Mapping, Event Management.Design scalable integrations with SolarWinds, Nexthink, SCCM, Intune, SCOM.Lead discovery implementation and ensure CMDB data accuracy.Build end-to-end service maps and collaborate with infrastructure/application teams.Configure Event Management, alert rules, event correlation, and RCA.Establish CMDB governance and best practices; mentor technical teams.Required SkillsStrong hands-on expertise in discovery, service mapping, event management.Deep knowledge of CMDB architecture and CI models.Experience integrating SolarWinds, Nexthink, SCCM, Intune, SCOM.Storage discovery experience; strong MID Server skills.Excellent communication and stakeholder engagement.PreferredServiceNow CIS–ITOM, CSA, Discovery certifications.ITIL v4 Foundation.Scripting knowledge (JavaScript, PowerShell).Experience in large enterprise environments.


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