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Job OverviewA Senior Technical Architect designs and delivers ServiceNow solutions to address specific business challenges. They craft technical solutions that meet immediate needs while fitting seamlessly into the organization's IT ecosystem.The Senior Technical Architect focuses on projects or functional areas within the broader enterprise ServiceNow framework, ensuring overall architecture, design, and integrity of ServiceNow applications under their purview.Key Responsibilities:Translate business needs into technical designs and architecture for ServiceNow solutions, producing design documents or blueprints that outline how the solution will be implemented on the platform.Design data models, workflows, and integrations for new ServiceNow implementations or enhancements, while ensuring compatibility with existing platform configurations and enterprise architecture standards.Configure and customize ServiceNow modules (e.g. ITSM, ITOM, HRSD, CSM, etc.) to meet requirements, overseeing the development of features such as forms, workflows, business rules, client scripts, and UI pages.Design and implement integrations between ServiceNow and other systems (such as identity management, ERP, CRM, monitoring tools), utilizing integration tools and APIs (REST/SOAP, IntegrationHub, MID Server) to enable data exchange.Act as the technical lead for ServiceNow implementation teams, providing guidance to developers and administrators, resolving design questions, and making decisions on trade-offs.Collaborate with QA teams and end-users to develop test plans for ServiceNow solutions, participating in system testing and user acceptance testing, verifying that the solution meets functional requirements and performance expectations.Plan and coordinate go-live activities for new ServiceNow features or modules, ensuring minimal disruption to business operations, creating documentation for the implemented solutions, and conducting knowledge transfer and training sessions for operational teams or clients.Required Skills and QualificationsCommunication: Excellent verbal and written communication skills, able to explain ServiceNow capabilities and technical concepts in business-friendly terms.Leadership & Teamwork: Strong leadership presence to guide developers and configuration specialists, yet collaborative enough to work as part of a broader project team.Problem-Solving: Creative and resourceful in solving problems, using analytical thinking to not only fix immediate issues but also drive continuous improvements.Adaptability & Learning: Enthusiastic about continuous learning, staying informed about ServiceNow's latest releases and best practices, and proactively seeking out opportunities to leverage new capabilities.Organizational Skills: Excellent planning and time management, capable of juggling multiple tasks or projects and meeting deadlines.BenefitsOpportunity to work with a broad range of ServiceNow modules and integrations, demonstrating versatility and the ability to drive solutions in various domains.Experience in tailoring ServiceNow solutions for specific sectors (e.g. finance, healthcare, manufacturing) or specific business functions can be advantageous.Project Leadership: Experience acting as a Solution Architect or Lead Developer in large-scale ServiceNow projects for global organizations or Fortune 500 companies.Soft Skills: Demonstrated experience in roles that required heavy collaboration, customer interaction, and change management.OthersServiceNow Certified Application Developer (CAD) certification is a plus, indicating ability to build custom scoped applications and advanced configurations on the platform. Desired Skills and CompetenciesClient/Stakeholder Focus: Skilled in working with end-users and process owners to ensure the delivered solution meets their needs.Adaptability & Learning: Stays informed about ServiceNow's latest releases and best practices, and proactively seeks out opportunities to leverage new capabilities.
