IT Administration Associate

3 days ago

bangalore, India Maxwell Energy System Pvt Ltd Full time

We are seeking an IT Administrator to manage end-user devices, internal IT infrastructure, and security tools at Maxwell. This role involves laptop and peripheral provisioning, remote and on-site IT support to employees, IT asset tracking, and coordination with vendors, along with managing basic network and security configurations. The ideal candidate is hands-on, organized, and able to communicate effectively in English, Hindi, and Kannada.Asset & Device ManagementSet up, configure, and maintain laptops, desktops, and peripherals (monitors, docks, headsets, etc.)Install, update, and troubleshoot Windows & Linux operating systems.Maintain accurate IT asset inventory and handle device assignment/return.Employee IT SupportProvide on-site and remote support for hardware, software, VPN, and connectivity issues.Assist with user onboarding/offboarding (account setup, access rights, email, etc.).Support basic network troubleshooting within office premises.Security & Systems ManagementManage Firewall rules, MDM / endpoint security systems, and Zero Trust Network Access (ZTNA) tools.Monitor system alerts, escalate incidents, and support internal security compliance.Vendor & CoordinationCoordinate with local vendors for hardware procurement, servicing, and AMC.Manage repairs, warranty claims, and ensure timely follow-up.DocumentationMaintain SOP documentation for IT processes.Log incidents, asset assignments, and maintain clear support records.Must-Have-Requirements1–3 years of experience in IT Support / IT Administration role.Strong knowledge of Windows and basic Linux administration.Hands-on experience with laptops/peripheral troubleshooting and networking basics.Google Workspace (GWS) admin skills — user provisioning, groups, access policies.Experience managing Firewall / MDM / Endpoint Security / ZTNA tools.Ability to communicate clearly with non-technical users.Language: Fluent in English conversational in Hindi/Kannada.Nice-to-have-RequirementsBasic scripting abilities (PowerShell or Bash).Familiarity with ISO27001 or other IT security compliance environments.Experience documenting SOPs or IT workflows.Ability to independently manage vendor follow-ups and negotiations.

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