AGM - Cloud Operations

2 weeks ago


mumbai, India Vodafone Idea Limited Full time

Role

Cloud Operations

Job Level/ Designation

M2

Function / Department

Cloud Gov and Service Assurance

Location

Mumbai


Job Purpose

  • Responsible for operations and maintenance of Cloud Infra elements across OEM cloud having CEE, CBIS, CVIM, Redhat & Cloud IP infra nodes SDN, SDI, Leaf & spine
  • To ensure 100% availability of the deployed cloud infrastructure.
  • Streamline cloud operational processes to ensure healthy and robust network.
  • Achieve set benchmarks for cloud KPI’s
  • Facilitate technology discussions, prioritization and governance to ensure timely execution
  • Close Coordination with SNOC, Cluster and Code to address all issues related to cloud and get them resolved within TAT.
  • Track release cycles of all software updates, firmware updates, security patches and ensure the cloud infrastructure are updated with latest software releases to maintain vendor support
  • Alignment with SNOC/CODE/OEM for implementation of new feature, parameter changes to maintain uptime and improve CXX score.
  • Work towards automation for various routine activities to reduce manual interventions and increase efficiency.


Key Result Areas/Accountabilities

  • Decision on maintenance upgrade and FNI
  • Change request approval for Service affecting and Service threatening operational changes
  • Operational processes review, adopt and implement process changes
  • Driving OEM Care support & support SNOC/circle for case closure such as repetitive faults
  • Analyze incidences, involve in design related re-engineering of solution in improving system availability
  • Providing support involving multiple stakeholders - NOC, OEM or Planning team for critical issues & activities
  • OEM governance to support circles for ongoing/recurring issues
  • Analyze spare requirement basis fault trends, and share to CODE team for procurement
  • Arranging solution from Vendor on operational related concerns
  • Initiate competency building programs for operational teams basis requirements
  • On-boarding SNOC and circle teams on changes in operational model basis organizational needs
  • Drive circle and SNOC for roll-out of new changes/improvements/upgrades on Live nodes based on CODE and vendor recommendations
  • Trigger CODE team to resolve operational challenges related to product or solution
  • Gov and drive traffic migration requirement to support consolidation and capacity optimization
  • Life cycle management of the deployed cloud infrastructure
  • Track KPIs of the cloud infrastructure and conduct improvement activities to ensure 100% availability
  • Conduct optimisation activities related to cloud and ensure optimum usage of deployed infrastructure
  • Initiate automation of routine activities and reduce manual intervention.
  • Develop triggers for various events to reduce TAT for resolving reported issues.
  • Track and get the issues resolved reported in cloud infrastructure
  • Track release cycles of all software updates, firmware updates, security patches and ensure the cloud infrastructure are updated with latest software releases to maintain vendor support
  • Regular audit and review of the cloud infrastructure and recommend changes in the cloud infrastructure


Core Competencies, Knowledge, Experience

  • Strong understanding and hands on experience on cloud infrastructure and related technologies, Nokia CBIS, Redhat Cloud, and Mavenir Experience is must.
  • Understand the intricacies of each vendor product deployed in the network
  • Experience in handling LIVE operations to judge given situation and take appropriate decisions
  • Hands on experience on Nokia CBIS, Zabbix, ZenOSS, OMC and NADCM operations.
  • Hands on experience in deploying open-stack (NFVI) cloud infrastructure
  • Good understanding of CEPH based storage
  • Good understanding of Openstack services, Undercloud and Overcloud Concepts.
  • Good understanding of SDN technologies
  • Hands on experience in updating/modifying networking of cloud infrastructure
  • Good Understanding of Docker and Container.

Must have technical / professional qualifications

  • BE/B. Tech in Electronics & Communication
  • Training/certifications in relevant cloud technology Private/Public/Hybrid cloud)
  • Linux advance Training/certifications
  • Open stack Training/certifications


Years of Experience

10+ years of experience. (3-4 years in Cloud operations is must)



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