AGM - Cloud Operations

Role

Cloud Operations

Job Level/ Designation

M2

Function / Department

Cloud Gov and Service Assurance

Location

Mumbai

Job Purpose

• Responsible for operations and maintenance of Cloud Infra elements across OEM cloud having CEE, CBIS, CVIM, Redhat & Cloud IP infra nodes SDN, SDI, Leaf & spine
• To ensure 100% availability of the deployed cloud infrastructure.
• Streamline cloud operational processes to ensure healthy and robust network.
• Achieve set benchmarks for cloud KPI's
• Facilitate technology discussions, prioritization and governance to ensure timely execution
• Close Coordination with SNOC, Cluster and Code to address all issues related to cloud and get them resolved within TAT.
• Track release cycles of all software updates, firmware updates, security patches and ensure the cloud infrastructure are updated with latest software releases to maintain vendor support
• Alignment with SNOC/CODE/OEM for implementation of new feature, parameter changes to maintain uptime and improve CXX score.
• Work towards automation for various routine activities to reduce manual interventions and increase efficiency.

Key Result Areas/Accountabilities

• Decision on maintenance upgrade and FNI
• Change request approval for Service affecting and Service threatening operational changes
• Operational processes review, adopt and implement process changes
• Driving OEM Care support & support SNOC/circle for case closure such as repetitive faults
• Analyze incidences, involve in design related re-engineering of solution in improving system availability
• Providing support involving multiple stakeholders - NOC, OEM or Planning team for critical issues & activities
• OEM governance to support circles for ongoing/recurring issues
• Analyze spare requirement basis fault trends, and share to CODE team for procurement
• Arranging solution from Vendor on operational related concerns
• Initiate competency building programs for operational teams basis requirements
• On-boarding SNOC and circle teams on changes in operational model basis organizational needs
• Drive circle and SNOC for roll-out of new changes/improvements/upgrades on Live nodes based on CODE and vendor recommendations
• Trigger CODE team to resolve operational challenges related to product or solution
• Gov and drive traffic migration requirement to support consolidation and capacity optimization
• Life cycle management of the deployed cloud infrastructure
• Track KPIs of the cloud infrastructure and conduct improvement activities to ensure 100% availability
• Conduct optimisation activities related to cloud and ensure optimum usage of deployed infrastructure
• Initiate automation of routine activities and reduce manual intervention.
• Develop triggers for various events to reduce TAT for resolving reported issues.
• Track and get the issues resolved reported in cloud infrastructure
• Track release cycles of all software updates, firmware updates, security patches and ensure the cloud infrastructure are updated with latest software releases to maintain vendor support
• Regular audit and review of the cloud infrastructure and recommend changes in the cloud infrastructure

Core Competencies, Knowledge, Experience

• Strong understanding and hands on experience on cloud infrastructure and related technologies, Nokia CBIS, Redhat Cloud, and Mavenir Experience is must.
• Understand the intricacies of each vendor product deployed in the network
• Experience in handling LIVE operations to judge given situation and take appropriate decisions
• Hands on experience on Nokia CBIS, Zabbix, ZenOSS, OMC and NADCM operations.
• Hands on experience in deploying open-stack (NFVI) cloud infrastructure
• Good understanding of CEPH based storage
• Good understanding of Openstack services, Undercloud and Overcloud Concepts.
• Good understanding of SDN technologies
• Hands on experience in updating/modifying networking of cloud infrastructure
• Good Understanding of Docker and Container.

Must have technical / professional qualifications

1. BE/B. Tech in Electronics & Communication
2. Training/certifications in relevant cloud technology Private/Public/Hybrid cloud)
3. Linux advance Training/certifications
4. Open stack Training/certifications

Years of Experience

10+ years of experience. (3-4 years in Cloud operations is must)