Tekgeminus | Oracle CC&B Functional Consultant
1 day ago
Role: Oracle CC&B Functional Consultant
Location: Pune
Experience Preferred: 8+ Years
Job Description:
Business Analysis and Requirements Gathering:
- Collaborate with clients and stakeholders to understand business processes and requirements related to customer care and billing operations.
- Translate business needs into functional requirements and system configurations.
System Configuration:
- Configure Oracle CC&B to meet business requirements, including rates, billing cycles, meter configurations, payments, adjustments, and workflows.
Implementation and Upgrades:
- Lead or participate in the implementation of new Oracle CC&B solutions, upgrades, or system enhancements.
- Ensure successful migration of data and configuration to the new environment.
Testing and Quality Assurance:
- Develop and execute test plans and cases for functional, integration, and user acceptance testing (UAT).
- Identify and resolve issues during the testing phases.
Training and Support:
- Provide end-user training and support to ensure smooth adoption of Oracle CC&B functionalities.
- Act as a liaison between technical teams and business users to address and resolve system-related issues.
Documentation:
- Create and maintain detailed documentation, including functional specifications, user manuals, and training materials.
Consultation and Best Practices:
- Advise clients on industry best practices and Oracle CC&B features to optimize customer care and billing operations.
- Proactively identify opportunities to improve efficiency and system functionality.
Required Skills and Qualifications:
- Hands-on experience in Oracle CC&B implementation, configuration, or support.
- Strong understanding of utility industry processes, including billing, meter-to-cash, customer service, and payments.
- Proficiency in Oracle CC&B modules and their configuration capabilities.
- Familiarity with Oracle Utilities Application Framework (OUAF).
- Strong problem-solving skills to address functional and system issues effectively.
- Ability to analyze and map business processes to CC&B functionalities.
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