Lead Software Support Specialist

4 days ago


Gandhinagar, India beBeeTechnical Full time

Job Title: Senior Technical Support EngineerWe are looking for a customer champion who drives agreement and improvement across product and operations teams.Main Responsibilities:Provide advanced support and product expertise to our largest customers as part of our Enterprise Support team.Work with other team members globally and report to the Manager of the Enterprise Support team.Participate in customer-facing calls communicating progress updates, action plans, and resolution details.Key Requirements:8+ years of experience in Java support, software services, and system administration for a large end-user community.Experience with operating systems (e.g., Linux, OS X, and Windows), being a Subject Matter Expert in multiple Atlassian products, and identifying knowledge opportunities when new technologies are included.Ability to communicate complex technical details with customers at an executive level, solve complex tickets, and assist your global teammates in driving long-running tickets to resolution.



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