Global Customer Support Team Lead

7 days ago

vadodara, India beBeeCustomerSupport Full time

This role offers a unique opportunity to lead and manage our global member support function.About the RoleManage day-to-day operations, including inquiry triage, onboarding, and platform troubleshootingLead and mentor support staff and freelancers as the team expandsMaintain high-quality standards across all member interactionsServe as point of escalation for complex or high-priority member issuesOwn and improve internal documentation, FAQs, and onboarding resourcesThe ideal candidate will have excellent communication skills, a customer-centric approach, and experience in managing teams. A strong focus on problem-solving, analytical thinking, and collaboration is essential for success in this role.This position requires a proactive individual who can work independently and collaboratively as part of a global team. The successful candidate will be responsible for driving support excellence, ensuring seamless user journeys, and achieving business objectives.We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are passionate about delivering exceptional customer experiences and leading high-performing teams, we encourage you to apply.

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