Director of Operations

4 days ago

jabalpur, India Lexvia Inc. Full time
Director of KPO-Operations, Lexvia.ai


Organization: Lexvia

Location: Jabalpur, India

Position: Full-time, In-Person

Reports to: CEO


About Lexvia:

Lexvia is a leading Knowledge Process Outsourcing (KPO) firm specializing in providing high-quality legal and compliance services to global clients. With a commitment to excellence and innovation, Lexvia delivers tailored solutions that drive efficiency and streamline operations.


Position Summary:

The Director of Operations will play a pivotal role in overseeing the day-to-day operations of Lexvia’s KPO division. This individual will be responsible for ensuring the smooth functioning of all operational aspects, including process optimization, resource allocation, and client satisfaction. The Director will work closely with the leadership team to develop and implement strategies that support Lexvia’s growth and market position.


Key Responsibilities:

  • Operational Excellence:
  • Develop and implement operational strategies and processes to enhance efficiency and productivity.
  • Oversee the management of projects and ensure timely delivery of client deliverables.
  • Oversee the entire operational lifecycle, including process design, implementation, and continuous improvement.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
  • Drive continuous process improvement initiatives and implement best practices.
  • Team Management:
  • Develop and lead a high-performing team of operations professionals.
  • Provide mentorship and guidance to team members to foster their professional growth.
  • Ensure effective communication and collaboration within the team and across departments.
  • Client Relationship Management:
  • Build and maintain strong relationships with clients, understanding their needs and expectations.
  • Proactively address client concerns and resolve issues in a timely manner.
  • Collaborate with sales and account management teams to identify new business opportunities.
  • Resource Management:
  • Optimize resource allocation to ensure efficient utilization of personnel and infrastructure.
  • Manage budgets and costs effectively to achieve operational goals.
  • Implement strategies for risk mitigation and contingency planning.
  • Technology Adoption:
  • Stay updated on industry trends and emerging technologies.
  • Evaluate and implement technology solutions to improve operational efficiency and quality.
  • Ensure compliance with data privacy and security regulations.
  •   Financial Management:
  • Develop and manage operational budgets to ensure profitability.
  • Monitor and control costs to optimize resource utilization.
  • Identify cost-saving opportunities and implement effective strategies.


Qualifications and Skills:

  • Bachelor's degree in business administration, operations management, or a related field.
  • Minimum 10 years of experience in operations management, preferably in a KPO or BPO environment.
  • At least 5 years of experience handling operations of 100+ team members
  • Strong leadership skills and ability to motivate and inspire teams.
  • Excellent problem-solving and decision-making abilities.
  • Proven track record of delivering results and meeting operational targets.
  • Strong understanding of legal and compliance processes (preferred).
  • Proficiency in project management methodologies (e.g., Agile, Waterfall).
  • Excellent communication and interpersonal skills.



About Lexvia:

Lexvia is a dynamic and fast-growing KPO firm that offers a collaborative and supportive work environment. We are committed to providing our employees with opportunities for professional development and growth.

If you are a highly motivated and results-oriented individual with a passion for operational excellence, we encourage you to apply for this exciting opportunity.



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