Customer Service Representative

2 weeks ago


bangalore, India Gokool Digital Full time

Job Title: Customer Service & Online Listings AssociateLocation: Remote (Work From Home)Working Hours: 2:00 PM – 10:00 PM ISTWorking Days: 6 days a week workingHolidays: US Public Holidays (Yearly 10)Start Date: ImmediateSalary: As per industry standardsExperience: Minimum 1 year in a similar roleRole Overview:We are looking for a proactive and detail-oriented Customer Service & Online ListingsAssociate to support our US-based e-commerce operations. This is a full-time, remote rolefocused on creating and managing online postings, handling customer communication, andconducting research to support pricing and product accuracy. You’ll work closely with ourlocal sales team and play a key role in driving product visibility and customer satisfaction.Key Responsibilities:Advertising Postings Create and manage product postings on platforms such as OfferUp, FacebookMarketplace, Craigslist, and other relevant channels. Regularly track sold items and remove or update postings accordingly. Maintain communication with the local sales team to ensure accurate and up-to-datepostings. Enhance existing postings by adding more complete information and optimizing forcustomer engagement.Customer Responses Respond to inquiries via OfferUp, Facebook, Craigslist, internal emails, phone calls,and voicemails. Aim to respond within 24 hours to ensure timely and effective customer support. Clarify questions and provide product-related details to facilitate smooth transactions.Pricing & Item Research Conduct detailed research on received inventory items to determine brand,specifications, descriptions, and pricing benchmarks. Recommend competitive pricing based on analysis. Assist in preparing data for a seamless transition from item intake to Shopify uploadsand final advertising postings.Requirements: Minimum 1 year of experience in online postings, customer service, or e-commerceoperations. Strong English communication skills—both written and verbal. Highly organized, self-motivated, and capable of working independently duringdesignated hours. Experience with online marketplaces and customer support platforms is an advantage.If you have a background in customer interaction, enjoy working with product data, and arelooking for a work-from-home role in the e-commerce domain, we’d love to hear from you



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