Customer Service Representative

4 days ago


bangalore, India Policybazaar.com Full time

Job descriptionHR Contact- Ankitabisht1@policybazaar.com or via WhatsApp to 8448389308.Customer Service ExecutiveLocation: Gurugram, HaryanaInterview Mode- Only Face-to-Face (No Virtual Interviews)Qualification- 0-5 yrs (Freshers are welcome)Salary package- 2.5 LPA to 4 LPAJob description:PolicyBazaar.com is looking for dynamic, customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be PolicyBazaar's voice, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.Key Responsibilities:-Handle inbound and outbound calls to address customer queries and concerns.-Provide accurate information regarding insurance policies, premium calculations, and policy status.-Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.-Maintain customer records by updating information in the CRM system.-Ensure customer satisfaction through professional communication and problem-solving.-Meet daily, weekly, and monthly targets that the team lead sets.Required Skills:-Excellent communication skills (verbal and written) in English and Hindi.-Ability to handle customer queries efficiently and politely.-Basic computer knowledge and proficiency in MS Office and email.-Patience and empathy to manage difficult or irate customers.-Prior experience in a call center or customer support role is a plus.-Freshers and experienced candidates can both apply-Minimum education: Graduate



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