Manager - Outbound & Vi Mini Stores

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.VIL is an equal opportunity employer committed to diversifying its workforce. RoleFranchisee LeadJob Level/ Designation M1Function / DepartmentRetailLocationBHJJob PurposeOverall responsibility for activities in zone spanning customer service, sales and revenue targets across all products (Voice/Data–postpaid/prepaid, digital, upgrade etc.)Key Result Areas/AccountabilitiesAchieve sales target for all products (Voice/ Data -Postpaid/ Prepaid, Digital, Upgrades, Cross Sell etc.)Ensure and monitor quality of acquisitionEnsure availability of stock adhering to normsDeliver overall revenue targets through channelsAchieve total target for up-selling and cross-sellingFacilitate roll-out of VMS/MI  (incl. selection of partners, location etc.) and meet expansion targetsCoach channel partners to improve efficiency, drive profitability and adherence to processesManage churn and customer satisfaction for walk-in customers at touch pointCore Competencies, Knowledge, ExperienceP&L management skillsUnderstanding of store management and customer relationship managementLeadership & people management skillsMust have technical / professional qualificationsGraduateExperience in the retail industryVodafone Idea Limited (formerly Idea Cellular Limited)An Aditya Birla Group & Vodafone partnership