Unikon.ai | Customer Support Executive | india

2 weeks ago


india Unikon.ai Full time

We are seeking a dynamic and results-oriented Customer Support Executive to build and nurture long-term relationships with our key clients. The ideal candidate will have strong interpersonal skills, a knack for understanding client needs, and the ability to align those with our business offerings.


Key Responsibilities:


  • Act as the primary point of contact for assigned key accounts, ensuring high levels of client satisfaction.
  • Understand client requirements and collaborate with internal teams to deliver tailored solutions.
  • Develop and maintain strong, long-lasting client relationships.
  • Identify opportunities to grow business within assigned accounts through upselling or cross-selling.
  • Monitor account performance and provide regular updates to clients and management.
  • Address and resolve client queries and issues promptly.
  • Prepare and present reports on account progress, including key metrics and forecasts.


Requirements:


  • Bachelor’s degree in Business Administration, Marketing, or a related field.
  • 1+ year of experience in account management, sales, or client servicing.
  • Exceptional communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to manage multiple client accounts and prioritize tasks effectively.
  • Proficiency in CRM tools and Microsoft Office Suite.


Why Join Us?


  • Work in a collaborative and supportive environment.
  • Opportunities for professional growth and development.
  • Engage with prestigious clients and impactful projects.



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