Operations Executive
4 days ago
Contact Person: Ms. Priyanka Job Summary:The Operation Executive will be responsible for planning, coordinating, and executing end-to-end operational activities related to assessments and examinations. This includes candidate management, logistics coordination, test center management, vendor liaison, and ensuring compliance with quality and data security standards.Key Responsibilities:1. Assessment Operations ManagementCoordinate and execute all operational activities for assessments/examinations (online/offline).Manage scheduling, candidate registrations, and assessment logistics.Ensure smooth test-day execution by liaising with test centers, proctors, and technical teams.Maintain data accuracy and ensure adherence to confidentiality protocols.2. Coordination & CommunicationAct as a point of contact between internal departments (client servicing, technical, and quality) and external stakeholders (clients, vendors, invigilators, centers).Provide operational updates and reports to management and clients as required.3. Vendor & Center ManagementIdentify, onboard, and manage examination centers and invigilation teams.Ensure centers comply with infrastructure, safety, and technical requirements.Manage vendor payments and performance evaluation.4. Quality Assurance & ComplianceImplement and monitor standard operating procedures (SOPs).Conduct audits and ensure compliance with ISO/NCVT/NSDC or other relevant assessment standards.Handle incident reports and escalate issues as needed.5. Reporting & DocumentationPrepare daily/weekly/monthly reports on assessment status, logistics, and manpower.Maintain proper documentation of project-related communications and deliverables.Required Skills and Qualifications:Bachelor's degree (preferred: Business Administration, Operations, or related field).1–3 years of experience in operations, project coordination, or assessment/examination management.Strong organizational and multitasking skills.Excellent communication (written and verbal) and interpersonal skills.Proficient in MS Office (Excel, Word, PowerPoint).Ability to work under tight deadlines and manage multiple projects simultaneously.Attention to detail and problem-solving mindset.Preferred Qualifications:Experience in educational assessments, skill testing, or government examination projects.Knowledge of online testing platforms or LMS systems.Familiarity with government/sector skill councils (SSC) processes.Key Performance Indicators (KPIs):Timely and error-free execution of assessments.Client satisfaction and feedback scores.Accuracy of reporting and documentation.Adherence to SOPs and compliance standards.Job Types: Full-time, PermanentPay: ₹15, ₹18,000.00 per monthWork Location: In person
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Exim Executive
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