Information Technology Support Specialist

5 days ago

kakinada, India beBeeIT Full time

Job Title: IT Support ProfessionalJob DescriptionThis role is responsible for delivering technical assistance and system administration services to support the organization's IT infrastructure. The successful candidate will provide timely and effective solutions to technical issues related to desktops, laptops, printers, mobile devices, and other peripherals.Key Responsibilities:Provide first-level and second-level support for desktops, laptops, printers, mobile devices, and other peripherals.Troubleshoot and resolve issues related to Windows/macOS operating systems, office applications, and network connectivity.Perform system upgrades, patches, and installations of software and hardware.Respond to help desk tickets, phone calls, and emails in a timely manner.Assist users with application usage, access issues, and general IT queries.Maintain strong customer service and communication with employees at all levels.Create, modify, and disable user accounts in Active Directory, Office 365, and other enterprise systems.Manage email configurations, group policies, and security permissions.Support onboarding and offboarding of employees, including device setup and recovery.Set up and configure new devices (desktops, laptops, monitors, peripherals).Maintain IT inventory records and track equipment assignments.Coordinate with vendors for repairs, replacements, and procurement.Assist with basic network troubleshooting (LAN/WAN/Wi-Fi/VPN).Ensure compliance with security policies, antivirus updates, and data protection standards.Support MFA, endpoint protection, and backup operations.RequirementsBachelor's degree in IT, Computer Science, or related field (preferred).1–3 years of experience in desktop support or help desk environment.Relevant certifications (plus): CompTIA A+, Network+, Microsoft MCSA/MD-100/MD-101.Strong knowledge of Windows 10/11, macOS, Office 365, and common enterprise applications.Experience with Active Directory, Exchange, Teams, and remote support tools.Familiarity with networking fundamentals (TCP/IP, DNS, DHCP).Ability to diagnose and troubleshoot hardware issues.What We OfferWe offer a dynamic work environment that supports professional growth and development. Our team is passionate about delivering exceptional IT services and we are seeking like-minded individuals to join our team.

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