Engineering Transformation Lead

Agentic AI Engineering Lead RoleThis leadership position plays a pivotal part in driving the transformation of our engineering practices to align with strategic goals and deliver exceptional client value.AO Strategy & Design:Operating Model Development: Shape operating models, role archetypes, and governance for AO at scale.Roadmap Execution: Define and execute the AO roadmap to transition approximately 95,000 Full-Time Equivalents (FTEs) from DO to AO.Financial Partnership: Collaborate with COOs and CFO organizations to deliver AO's contribution to segment Annual Recurring Revenue (ARR), margin expansion, and revenue per headcount.Commercial Value Proposition: Translate operational outcomes into commercial value propositions for clients and build metrics dashboards to track AO-driven efficiency, revenue rotation, and value delivered.Delivery Readiness & Client Success:Readiness Accelerator: Lead the Agentic Operations readiness accelerator to re-architect skills, responsibilities, and workflows.Efficiency and Outcomes: Drive AO-led delivery efficiency and business outcomes in designated accounts.Integration of Solutions: Partner with segment COOs to integrate Agentic solutions into delivery frameworks, ensuring over 90% of revenues transition into AO by 2026.Quality Assurance: Institutionalize Agentic Quality Assurance (QA) and governance frameworks like Delivery Quality Index (DQI) for Digital Operations.Hybrid Model Delivery: Ensure seamless delivery in hybrid models (human + AI workforce) with consistent client experience and value realization.Performance Scorecard: Establish an AO Performance Scorecard and build metrics dashboards to track AO-driven efficiency, revenue rotation, and value delivered to clients.Governance and Reporting: Govern AO adoption through clear checkpoints, risk controls, and Board/GLC reporting.Change Leadership:Change Management Function: Lead the Change Management function to drive mindset, process, and culture shifts across Genpact and client ecosystems.Collaboration with GDC Leads: Collaborate with Global Delivery Center (GDC) leads to integrate AO into scaled delivery hubs.Adoption of Agentic-first Practices: Lead the adoption and internalization of Agentic-first ways of working.Customer Experience & Value:ACE Function Oversight: Oversee the Agentic Customer Experience (ACE) function and ensure adoption frameworks drive measurable value for clients.Outcome Tracking: Track and report outcomes across delivery excellence (Stability + Client Outcomes), efficiency, effectiveness, and client satisfaction.Compliance Goals: Ensure over 85% compliance on Delivery Quality Index (DQI) across AO accounts by 2026.Best Practices Establishment: Establish AO best practices and playbooks, embedding continuous improvement across service lines.Transition Planning: Partner with vertical COOs on transition planning, stable delivery, and AO adoption KPIs (NPS, responsiveness, predictability).Responsible & Sustainable AO:Compliance and Ethics: Partner with the Head of Responsible AI to embed compliance, ethics, and observability into operations.Scalable Practices: Ensure scalable, resilient, and future-ready AO practices aligned with regulatory standards.Talent & Capability Build:Global Talent Strategy: Build a global AO talent strategy with new role archetypes (e.g., AI Trainer, Workflow Designer, Evaluation Specialist).Career Pathways Development: Develop career pathways, certifications, and rotation models to ensure workforce readiness.Risk & Compliance Leadership:Risk Management: Anticipate and manage risks (e.g., compliance gaps, client adoption challenges, workforce displacement issues).Proactive Frameworks: Establish proactive risk mitigation frameworks in collaboration with Responsible AI and Legal/Compliance teams.Thought Leadership & Influence:External Representation: Represent Genpact externally at client forums.