Myonlineprep.com | Customer Service Intern | india
1 week ago
Customer Service & Social Media Intern
Internship Description
We are offering an exciting internship opportunity for a proactive and detail-oriented individual to join us as a Customer Service & Social Media Intern. This role is ideal for students or fresh graduates who are eager to gain hands-on experience in customer engagement, problem resolution, and social media management while contributing to a dynamic team.
Key Responsibilities
- Assist in handling customer queries and concerns via phone, email, and social media channels, ensuring a prompt and professional response.
- Monitor and manage the company’s social media platforms by responding to customer feedback, inquiries, and reviews to build a positive brand image.
- Support the creation and implementation of social media engagement strategies to foster customer loyalty and attract new audiences.
- Collaborate with team members to analyze customer feedback and provide insights for improving service delivery.
- Learn and utilize CRM tools to track and manage customer interactions effectively.
- Assist in preparing reports on customer satisfaction metrics and social media performance.
Requirements
- Currently pursuing or recently completed a degree in Marketing, Communications, Business Administration, or a related field.
- Excellent communication skills, both written and verbal.
- Fluency in Hindi, English, and at least one South Indian language (e.g., Tamil, Telugu, Kannada, Malayalam) is mandatory.
- Passion for customer service and social media engagement.
- Familiarity with major social media platforms (e.g., Facebook, Instagram, Twitter, LinkedIn).
- Proactive, organized, and capable of multitasking in a fast-paced environment.
Skills
- Customer Interaction
- Social Media Management
- Communication (Verbal and Written)
- Multilingual Proficiency (Hindi, English, South Indian languages)
- Problem-Solving
- Team Collaboration
Internship Details
- Duration: 6 months]
- Location: Remote
- Stipend: 15,000 + Training and Certificate
- Working Hours: Flexible
Benefits
- Hands-on experience in customer service and social media management.
- Mentorship and guidance from experienced professionals.
- Certificate of completion and letter of recommendation upon successful completion of the internship.
- Opportunity to work with a dynamic and growing team.
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india Myonlineprep.com Full timeCustomer Service & Social Media Intern Internship Description We are offering an exciting internship opportunity for a proactive and detail-oriented individual to join us as a Customer Service & Social Media Intern. This role is ideal for students or fresh graduates who are eager to gain hands-on experience in customer engagement, problem resolution, and...
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