Senior Business Process Improvement Specialist

5 days ago

Jamnagar, India beBeeDynamics Full time

Key Roles and ResponsibilitiesWe are seeking an expert to drive business process improvements and system enhancements across key domains—Finance & Accounting, Procurement, Call Center/Customer Service, and Fulfillment/Warehouse Operations.Collaborate with Finance leadership to design and implement process enhancements in areas such as GL, AP, AR, Fixed Assets, Budgeting, and Financial Reporting.Evaluate compliance with GAAP and regulatory requirements while leveraging D365FO capabilities.Support evolving financial planning and analysis needs, including advanced reporting and integration with BI platforms.Work with Procurement to enhance supplier onboarding, sourcing, contract management, and purchasing workflows.Configure and optimize D365 Procurement & Sourcing modules for cost-effective and compliant processes.Support supply chain visibility by aligning procurement with warehouse and fulfillment operations.Partner with Customer Service/Call Center leaders to refine sales order processing, customer interactions, and case management workflows.Ensure the system supports high service levels, efficient resolution, and integration with fulfillment and financial transactions.Develop processes that improve customer experience, retention, and responsiveness.Collaborate with Warehouse leadership to ensure accurate and efficient use of D365FO Warehouse Management (WMS).Enhance workflows for inventory accuracy, order fulfillment, and logistics execution.Support workforce adoption of SOPs, handheld/scanning devices, and real-time reporting.Analyzing business requirements and mapping them to D365FO functionality—acting as a bridge between business teams and technical resources.Managing functional configurations, testing, and UAT for enhancements, integrations, and upgrades.Leveraging your expertise to lead process workshops, training sessions, and end-user enablement.Driving continuous improvement initiatives to support business scalability and operational excellence.Maintaining a backlog of enhancement requests and helping set priorities in alignment with business strategy. RequirementsExperience working with Microsoft Dynamics 365 FO and its various modules.Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.Able to work collaboratively in a team environment.BenefitsProminent role in driving business process improvements.Opportunity to work with a cutting-edge technology platform.Professional growth and development opportunities.A dynamic and supportive work environment.About UsWe strive to be the industry leader in innovation and customer satisfaction.

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