Gera Developments | Assistant General Manager Customer Relations
4 days ago
Amongst the top 10 Great Mid-Size Companies in India for second consecutive year and are the only Developer in the top 10 Mid-Size Category . We are also amongst India’s Top Work Places in the Real Estate Industry, 2019.
Most Ethical Companies to Work for in Real Estate by World HRD Congress 2017, award winning Child Centric Homes, All Women Site Construction Team, first to introduce the 5-year warranty 14 years ago.
Innovative, Transparent, Inclusive, Rewarding, Developing, High growth environment is an integral part of the organization culture. If you feel you have the ability to challenge yourself and want to be ahead of the League then welcome to the world of OUTDOER’s.
We are looking at hiring for the role of Assistant General Manager in our Customer Relations Team. The incumbent will front end for managing customer relationships from the time of agreement to handover and to ensure that the customer’s needs are serviced as per defined SLA’s.
Specifics of the role
- Verification of the customer documents as provided by Sales, understanding all the commitments made during the sale transaction & deviation given, if any.
- Welcome call & welcome kit to the customers providing them with necessary information thus building rapport with them
- Preparing the agreement as per the requirements and track all the pending agreements. Generation of various letters as per the contruction slabs in line with agreements.
- Thorough follow up with clients for payments uptil closure.
- Verification of agreements before registration & assisting the clients with various documentation for registration process.
- Deliver good customer expereince with an intent of 100% customer satisfaction & generating referrals from existing customers.
- Ensure proper documentation process related to agreements, loan sanctions, NOCs, etc. Ensure smooth functioning of handing over formalities.
- Rapport building with external partners for loan disbursement.
- Work closely with various teams involved in the product life cycle such as Projects, Sales, Finance to ensure customer deliverables are met on time.
- Address various customer grievances within defined SLA's.
- Thorough snagging with an aim of delivering finished product as per GDPL quality standards before the date of posesion.
- Follow up with the projects team to close loop on snag list.
- Generate various weekly, monthly reports to track the deliverables.
- Guide, mentor, coach the team towards creating & enhancing the customer service & living the brand.
Personality Dimensions –
Dynamic & result oriented
Excellent communicator
High tenacity
Customer centric approach
If you love 'OUTDOING', this is the place to be
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Customer Experience Manager
3 days ago
Pune, Maharashtra, India Gera Developments Full timeJob OverviewGera Developments, a renowned name in the Indian real estate industry, invites applications for the role of Assistant General Manager Customer Relations. This dynamic position plays a crucial part in ensuring customer satisfaction and loyalty.
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pune, India Gera Developments Full timeAbout us:Over 50 years, 62 projects & approx. 9 million sq. ft. under development, we have won the trust of 10000+ customers. We not only create premium residential and commercial projects but deliver novel experiences anchored in our values of trust, quality, customer first and innovation. Driven by our philosophy of ‘Let’s Outdo’ we strive for...
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pune, India Gera Developments Full timeAbout us: Over 50 years, 62 projects & approx. 9 million sq. ft. under development, we have won the trust of 10000+ customers. We not only create premium residential and commercial projects but deliver novel experiences anchored in our values of trust, quality, customer first and innovation. Driven by our philosophy of ‘Let’s Outdo’ we strive for...
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Gera Developments | Planning Manager
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pune, India Gera Developments Full timeWith over 50 years of expertise, 62 successful projects, and approximately 9 million sq. ft. under development, Gera Developments Pvt Ltd has earned the trust of 10,000+ customers. We are not just builders of premium residential and commercial spaces; we deliver exceptional experiences anchored in our core values of trust, quality, customer-first, and...
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Gera Developments | Planning Manager
4 weeks ago
pune, India Gera Developments Full timeWith over 50 years of expertise, 62 successful projects, and approximately 9 million sq. ft. under development, Gera Developments Pvt Ltd has earned the trust of 10,000+ customers. We are not just builders of premium residential and commercial spaces; we deliver exceptional experiences anchored in our core values of trust, quality, customer-first, and...
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Gera Developments | Planning Manager
3 weeks ago
pune, India Gera Developments Full timeWith over 50 years of expertise, 62 successful projects, and approximately 9 million sq. ft. under development, Gera Developments Pvt Ltd has earned the trust of 10,000+ customers. We are not just builders of premium residential and commercial spaces; we deliver exceptional experiences anchored in our core values of trust, quality, customer-first, and...
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pune, India Gera Developments Full timeWith over 50 years of expertise, 62 successful projects, and approximately 9 million sq. ft. under development, Gera Developments Pvt Ltd has earned the trust of 10,000+ customers. We are not just builders of premium residential and commercial spaces; we deliver exceptional experiences anchored in our core values of trust, quality, customer-first, and...
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Gera Developments | Planning Manager
3 weeks ago
Pune, India Gera Developments Full timeWith over 50 years of expertise, 62 successful projects, and approximately 9 million sq. ft. under development, Gera Developments Pvt Ltd has earned the trust of 10,000+ customers. We are not just builders of premium residential and commercial spaces; we deliver exceptional experiences anchored in our core values of trust, quality, customer-first, and...
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Gera Developments | Planning Manager | pune
1 month ago
pune, India Gera Developments Full timeWith over 50 years of expertise, 62 successful projects, and approximately 9 million sq. ft. under development, Gera Developments Pvt Ltd has earned the trust of 10,000+ customers. We are not just builders of premium residential and commercial spaces; we deliver exceptional experiences anchored in our core values of trust, quality, customer-first, and...
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Gera Developments | Planning Manager | pune
1 month ago
pune, India Gera Developments Full timeWith over 50 years of expertise, 62 successful projects, and approximately 9 million sq. ft. under development, Gera Developments Pvt Ltd has earned the trust of 10,000+ customers. We are not just builders of premium residential and commercial spaces; we deliver exceptional experiences anchored in our core values of trust, quality, customer-first, and...
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Gera Developments | Planning Manager | pune
1 month ago
Pune, India Gera Developments Full timeWith over 50 years of expertise, 62 successful projects, and approximately 9 million sq. ft. under development, Gera Developments Pvt Ltd has earned the trust of 10,000+ customers. We are not just builders of premium residential and commercial spaces; we deliver exceptional experiences anchored in our core values of trust, quality, customer-first, and...
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Customer Relations Manager
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Pune, Maharashtra, India Gera Developments Pvt. Ltd. Full timeGera Developments Pvt. Ltd., a renowned real estate developer, is seeking an experienced Customer Relations Manager to join their esteemed Customer Relations Team.The ideal candidate will be responsible for managing customer relationships from the time of agreement to handover, ensuring that customer needs are serviced as per defined SLA's.Key...
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Pune, India Gera Developments Pvt. Ltd. Full timeAmongst the top 10 Great Mid-Size Companies in India for second consecutive year and are the only Developer in the top 10 Mid-Size Category. We are also amongst India’s Top Work Places in the Real Estate Industry, 2019.Most Ethical Companies to Work for in Real Estate by World HRD Congress 2017, award winning Child Centric Homes, All Women Site...
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Pune, India Gera Developments Pvt. Ltd. Full timeAmongst the top 10 Great Mid-Size Companies in India for second consecutive yearand are the onlyDeveloper in the top 10 Mid-Size Category . We are also amongstIndia’s Top Work Places in the Real Estate Industry, 2019.Most Ethical Companies to Work for in Real Estate by World HRD Congress 2017, award winning Child Centric Homes, All Women Site Construction...
-
pune, India Gera Developments Pvt. Ltd. Full timeAmongst the top 10 Great Mid-Size Companies in India for second consecutive year and are the only Developer in the top 10 Mid-Size Category. We are also amongst India’s Top Work Places in the Real Estate Industry, 2019.Most Ethical Companies to Work for in Real Estate by World HRD Congress 2017, award winning Child Centric Homes, All Women Site...
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Facilities Administrator
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Pune, Maharashtra, India Gera Developments Full timeGera Developments Pvt Ltd, a leading developer with over 50 years of expertise and 62 successful projects, offers an exciting opportunity for a Facilities Administrator - Customer Experience Expert. With approximately 9 million sq. ft. under development, we are committed to delivering exceptional experiences anchored in our core values of trust, quality,...
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Pune, India Gera Developments Full timeWe are Gera Developments Private Limited (GDPL), a brand known by our five-decade history as one of the pioneers in the Real Estate business in Pune. Innovation, transparency, and enhanced customer experience is how we have created award-winning, premium residential and commercial projects in Pune, Goa, Bengaluru, and California. We live and work by...
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pune, India Gera Developments Full timeWe are Gera Developments Private Limited (GDPL), a brand known by our five-decade history as one of the pioneers in the Real Estate business in Pune. Innovation, transparency, and enhanced customer experience is how we have created award-winning, premium residential and commercial projects in Pune, Goa, Bengaluru, and California. We live and work by...
