IT Support Engineer

Job Description – IT Support EngineerBasic Details· Title: IT Support Engineer / IT Support Specialist· Experience Range: 3–5 years· Location: Bhopal or Pune, India· Work Mode: Hybrid (onsite presence required as per business needs)· Company: LatentBridgeAbout LatentBridgeLatentBridge is a leading AI-powered business automation company helping enterprises streamline complex, high-volume processes using intelligent automation, document processing, and decision orchestration. We are expanding our India operations and seeking a skilled IT Support Engineer to strengthen our internal IT infrastructure and user support.Key Responsibilities· Provide Level 1 & Level 2 technical support to employees for hardware, software, and network issues.· Manage and resolve IT tickets within defined SLAs through the internal ticketing system.· Install, configure, and maintain laptops, desktops, printers, and meeting-room equipment.· Support and maintain local network infrastructure: switches, routers, Wi-Fi, VPN, and firewalls.· Perform MS365 administration, including user account provisioning, license management, mailbox support, security configurations, and Teams/SharePoint support.· Handle user onboarding/offboarding including device setup, account creation, and access provisioning.· Maintain IT asset inventory and documentation.· Apply software updates, OS patches, and help enforce IT security policies.· Work with external vendors for hardware repairs, purchase, warranty claims, etc.· Provide basic IT training to employees and create/update IT SOPs and knowledge base documentation.· Support implementation and management of MDM solutions (good to have).· Potential future involvement in Microsoft Intune setup/administration as part of MDM strategy (not mandatory but beneficial).· Participate in after-hours support when required for critical needs.Skills & Qualifications· Bachelor’s degree in Computer Science, Information Technology, Electronics, or equivalent experience.· 3–5 years of experience in IT Support / Helpdesk / Desktop Support roles.· Strong technical knowledge of Windows OS, basic macOS & Linux troubleshooting.· Hands-on experience with Microsoft 365 (MS365) administration—user management, licenses, security policies, Exchange/SharePoint/Teams administration.· Good understanding of networking fundamentals (TCP/IP, DNS, DHCP), VPN technologies, and firewalls.· Experience with Active Directory, group policies, and identity management.· Familiarity with device management / MDM tools is a plus (e.g., Intune, Workspace One, MobileIron).· Knowledge of Microsoft Intune concepts (even basic exposure) is an advantage as the company may adopt Intune in future.· Experience with ticketing systems and ITSM practices.· Strong communication, problem-solving, and customer service skills.· Certifications (good to have): Microsoft 365 certifications, CompTIA A+, CCNA, ITIL.What We Offer· Opportunity to work with a fast-growing, AI-first global team.· Exposure to modern IT environments—including cloud, security, and enterprise productivity tools.· Growth and learning opportunities, including certifications and training.· Collaborative and inclusive culture focused on innovation and ownership.· Competitive compensation and benefits.Why Join LatentBridge?· Influence and strengthen the internal IT backbone of a growing tech company.· Work with modern tools and evolving IT practices such as cloud administration and future MDM initiatives.· Join high-performance teams in Bhopal and Pune that value integrity, learning, and innovation.Please share your CV at kaushalraj.choudhary@latentbridge.com with Subject - IT Support Engineer, Pune.Thanks & Regards,Kaushal ChoudharySr. Executive Operation & AdministrationLatentBridge Private Limited+91-9604547532