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About the RoleWe are seeking a highly skilled and experienced Customer Support Specialist to join our team. As a key member of our support staff, you will be responsible for providing top-notch customer service to our clients.Your primary goal will be to ensure that our clients receive exceptional support and have a seamless experience with our platform. This includes troubleshooting issues, configuring AI agents, and guiding clients through setup and onboarding processes.To achieve this, you will need to possess excellent communication skills, both written and verbal, and be able to explain complex technical concepts in a clear and concise manner. Additionally, you should have a problem-solving mindset, attention to detail, and the ability to work effectively in a fast-paced environment.We are looking for someone who is passionate about delivering exceptional customer experiences and has a strong understanding of customer support principles. If you have a proven track record of providing outstanding support and are eager to take on new challenges, we encourage you to apply for this exciting opportunity.Responsibilities:Troubleshoot client issues and provide timely resolutionsConfigure and fine-tune AI agents to ensure optimal performanceGuide clients through setup and onboarding processesDocument common issues and contribute to internal knowledge basesCollaborate with cross-functional teams to flag bugs and suggest improvementsRequirements1-3 years of experience in customer support or a related fieldStrong written and verbal communication skillsAbility to understand technical products and explain them simplyProblem-solving mindset with attention to detailComfortable working across multiple tools and communication channelsFamiliarity with CRM tools, ticketing systems, or helpdesk platforms preferredBenefitsCareer growth opportunities in a fast-growing companyCompetitive compensation packageOpportunity to work with a cutting-edge AI platformA collaborative and dynamic work environment

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