Digital Dentistry Support Specialist

3 days ago


erode, India beBeeCustomer Full time

MEDIT is a global provider of 3D intraoral scanners and a digital dentistry platform based on patented technology.The company develops software for collaborative workflows between dental clinics and labs.It has over 47,000 units installed across 101 countries.A technical customer support specialist will provide assistance for MEDIT products.About The Role:Handle service tickets via email, live chat, remote support, and phone callsProcess English tickets from assigned regions (India, Southeast Asia, CIS)Support dental events and visits to local dealersCreate and update troubleshooting guidesMonitor and respond to inquiries on FacebookRequirements:Experience using ZendeskExperience with SAP ERP systemsBasic understanding of IT infrastructure and hardwareOver 3 years of experience in B2B businessPreferred Qualifications:Degree in dentistryProficient in SAPWork Arrangement:Remote workApplication Process:CV Screening > Screening Call > Interview > Salary Negotiation > Onboard



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