Front Office Executive

2 days ago

guruvayur, India Sreepathi Group Full time

Position OverviewThe Front Office Executive is responsible for delivering exceptional guest service, handling check-in/check-out procedures, managing reservations, and maintaining smooth front desk operations. This role is the face of the hotel and plays a key part in ensuring guest satisfaction and loyalty.Key Responsibilities1. Guest ServicesWelcome and greet guests warmly upon arrival and departure.Handle guest check-in/check-out efficiently as per hotel standards.Address guest queries, requests, and complaints promptly and professionally.Provide information about hotel facilities, services, and local attractions.Maintain a positive, professional, and courteous attitude at all times.2. Reservations & Room ManagementManage room reservations via phone, email, or online portals.Coordinate with Housekeeping and Maintenance for room readiness.Update guest information and room status in the Property Management System (PMS).Ensure all guest details and billing information are accurately recorded.3. Cashiering & BillingHandle guest billing, payments, and credit card transactions accurately.Maintain daily cash float and reconcile shift collections.Issue invoices, receipts, and maintain accurate records of transactions.4. Coordination & CommunicationLiaise with Housekeeping, F&B, and Maintenance to ensure guest comfort.Coordinate guest arrivals and departures with transport and other departments.Communicate effectively with team members to ensure seamless service delivery.5. Administration & ReportingPrepare daily reports: occupancy, arrivals, departures, and revenue.Maintain guest records and ensure confidentiality of all information.Assist in night auditing and end-of-day reports when required.6. Compliance & StandardsFollow hotel policies, grooming standards, and code of conduct.Maintain cleanliness and organization at the front desk area.Adhere to safety, security, and emergency procedures.Key Skills & CompetenciesExcellent communication and interpersonal skills.Strong problem-solving and multitasking abilities.Knowledge of hotel PMS (like IDS, Opera, or Cloudbeds).Pleasant personality, professional appearance, and grooming.Ability to work under pressure and in rotating shifts.Qualification & ExperienceBachelor's Degree / Diploma in Hotel Management or related field.Minimum 2 - 3 years of experience in Front Office or Guest Relations (preferred).Freshers with good communication skills may also apply.Performance Indicators (KPI)Guest satisfaction and feedback score.Check-in/check-out accuracy and efficiency.Response time to guest requests.Complaint handling effectiveness.Reservation and occupancy accuracy.Working ConditionsShift-based duty (Morning / Evening / Night).Uniform and grooming as per hotel standards.Interaction with guests and coordination with multiple departments.Job Type: Full-timePay: ₹12, ₹14,000.00 per monthBenefits:Food providedWork Location: In person

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