ITSM Developer

1 week ago

mumbai, India Live Connections Full time

ob Title: ITSM Implementation Consultant – MumbaiJob Purpose: Support and implementation of Service Management toolsQualification: Computer Engineering GraduateCertifications: ITSM-related certifications (e.g., ITIL, ISO20000, COBIT)Experience: Minimum 5 yearsReporting To: Service Delivery ManagerResponsibilities:- Understand business objectives and requirements for Service Management (SM) and IT Asset Management- Assess existing support structures, capabilities, processes, and tools- Lead workshops with key stakeholders to document current-state processes and define future-state requirements- Create functional specifications based on business needs- Ensure SM policies and processes are well documented and shared- Implement Service Management tools at customer locations- Provide post-implementation support- Work with REST APIs, integrations, and automation tools- Coordinate with stakeholders using strong analytical and communication skillsTechnical Skills / CompetenciesMandatory:- Strong experience in IT Service Management- Experience designing IT service frameworks and defining service management strategies- Ability to document IT policies and processes- Implementation experience with enterprise ITSM platforms- Hands-on experience with Ivanti Service Manager- Familiarity with REST APIs, integrations, and automation tools- Experience with tools such as Ivanti, IMS Saphire, Symphony Summit, Freshdesk, ServiceNow, BMC Remedy, LANDesk (Ivanti preferred)Optional:- Development experience- Experience with database tools and reportingSoft SkillsMandatory:- Positive attitude and commitment to high-quality delivery- Ability to handle complex situations with clarity and focus- Strong communication skills across all management levels- Ability to challenge and improve established practices5 DAYS WORK FROM OFFICE

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