Functional CRM/ Business Analyst
2 months ago
Hello Candidate,
We are hiring for CRM Functional Consultant.
Location:- LTIMindtree Pan India Office.
Notice Period:- 1 Month
JOB DESCRIPTION CRM FUNCTIONAL CONSULTANT:
- Should have 4-17 years of in-depth experience and practical knowledge of core Microsoft Dynamics CRM/365 modules.
- Should have good exposure in other areas of project execution like Customer facing, analysis, consulting, documentation, implementation, development and support of Business Solutions.
- Minimum 3 years of experience as a functional consultant.
- Minimum 3 years of experience in Technical Support.
- Should have Customer Service module experience.
- Experience of implementing Omnichannel.
- Strong analytical, research and troubleshooting skills needed to identify RCA.
- Should be able to configure, install and troubleshoot Server and identify problems by reading platform trace logs and provide the solution.
- Highly confident with providing support and training to users.
- Familiar with Strong on MS CRM Sales, Service and Marketing modules.
- Demonstrated ability to effectively communicate technical issues and resolve problems.
- Should understand incident and service requests and make sure SLA's are maintained.
- Good Communication is must, Should be in position to address users questions/how to.
- Working on the Agile or Waterfall approach depending on the business requirements.
- Basic knowledge of the Power Platform (Power Apps, Flow, Power BI) and good understanding of Dynamics 365 Common Data Model and Common Data Model
Good to Have Skills:
- Knowledge and understanding of some or all areas within Customer Engagement including Field Services, and Project Service Automation.
- MS CRM configuration knowledge.
- Application integrations knowledge with MS CRM.
- Certified in MS Dynamics.
- Knowledge of Devops.
- SSRS reporting services experience
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