Functional CRM/ Business Analyst

5 months ago

Bangalore Urban, India LTIMindtree Full time

Hello Candidate,


We are hiring for CRM Functional Consultant.


Location:- LTIMindtree Pan India Office.


Notice Period:- 1 Month


JOB DESCRIPTION CRM FUNCTIONAL CONSULTANT:


  1. Should have 4-17 years of in-depth experience and practical knowledge of core Microsoft Dynamics CRM/365 modules.
  2. Should have good exposure in other areas of project execution like Customer facing, analysis, consulting, documentation, implementation, development and support of Business Solutions.
  3. Minimum 3 years of experience as a functional consultant.
  4. Minimum 3 years of experience in Technical Support.
  5. Should have Customer Service module experience.
  6. Experience of implementing Omnichannel.
  7. Strong analytical, research and troubleshooting skills needed to identify RCA.
  8. Should be able to configure, install and troubleshoot Server and identify problems by reading platform trace logs and provide the solution.
  9. Highly confident with providing support and training to users.
  10. Familiar with Strong on MS CRM Sales, Service and Marketing modules.
  11. Demonstrated ability to effectively communicate technical issues and resolve problems.
  12. Should understand incident and service requests and make sure SLA's are maintained.
  13. Good Communication is must, Should be in position to address users questions/how to.
  14. Working on the Agile or Waterfall approach depending on the business requirements.
  15. Basic knowledge of the Power Platform (Power Apps, Flow, Power BI) and good understanding of Dynamics 365 Common Data Model and Common Data Model


Good to Have Skills:

  1. Knowledge and understanding of some or all areas within Customer Engagement including Field Services, and Project Service Automation.
  2. MS CRM configuration knowledge.
  3. Application integrations knowledge with MS CRM.
  4. Certified in MS Dynamics.
  5. Knowledge of Devops.
  6. SSRS reporting services experience

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