Key Business Service Manager

9 hours ago

kakinada, India beBeeServiceDelivery Full time

Service Delivery ExpertJob OverviewThis role focuses on delivering high-quality service delivery for our customers. Experience with SOC, SIEM, and understanding of Cyber security are essential for this position.Prepare and present client operational reporting at monthly meetingsClient SLAs and Reporting (including driving enhancements)Ensure L1 and L2 analysts meet SLA and follow proceduresDevelop great report writing skillsOnboard new clientsContinuously improve operations and client engagementImplement CSIPs for client patch managementGain a deep understanding of the client's business including orchestration of strategic business planning, roadmaps, and workshopsRisk and Issue ManagementProblem ManagementScope ManagementChange ManagementMajor incident managementRequired Skills and QualificationsMinimum 5 years work experience in Service ManagementExperience in delivering Cyber SOC services is highly valuedProven experience working in an MSP environmentITIL Service Management accreditationStrong working knowledge of ITSM service delivery conceptsDemonstrated ability to position and present at a C-suite levelDemonstrated ability to lead and collaborate with a multi-disciplined teamStrategic thinking with a proactive attitudeAbility to work within a team and achieve results through othersAbility to influence external and internal stakeholders as part of a continuous improvement life cycle for customersLead incidents to resolution

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