Junior Business Support Analyst

Junior Business Support Analyst

Position Description

Position Title : Junior Business Support Analyst (Sales & Operations)

Location : India (Mohali)

Department : Business Operations & Sales Enablement

Reports To : Regional Lead (TBD)

Experience Level : Entry-Level (0–2 years)

Position Overview

We are seeking a highly motivated and detail-oriented Business Support Analyst to join our EMEA Sales team. This full-time role is designed for a recent graduate or early-career professional with strong analytical skills and a keen interest in sales operations, commercial pricing, and business coordination within the IT services sector.

As a critical part of the sales and operations enablement function, this position plays a hands-on role in supporting tactical execution, driving reporting excellence, maintaining pricing models, and enabling the sales team with the tools and insights needed to perform. The successful candidate will engage directly with regional sales teams, delivery coordinators, and internal stakeholders to ensure seamless operations and accurate, timely support.

We are looking for individuals who take initiative, apply critical thinking, and actively seek solutions. This is not a role for passive execution—we value team members who anticipate issues, propose improvements, and solve problems independently. The right candidate thrives in dynamic environments and contributes ideas that move the business forward.

This position offers exposure to the full sales lifecycle, pricing strategy, and delivery alignment, while preparing the individual for long-term growth in commercial, operational, or strategic business roles.

Key Responsibilities :

Sales & Pricing Execution

• Provide support for pricing activities, including preparing RFP responses and drafting quote documentation.
• Maintain, update, and improve pricing templates and rate cards to align with EMEA standards.
• Analyze cost models, document pricing assumptions, and participate in internal pricing reviews.

Business Operations & Coordination

• Coordinate with internal departments to support smooth delivery scheduling, resource allocation, and client follow-up.
• Track the status of sales leads, opportunities, and funnel conversion metrics in CRM tools.
• Assist in the preparation of internal approval documents, client presentations, and reporting decks.

Data Management & Reporting

• Collect and validate data for key performance indicators and management dashboards.
• Prepare weekly, monthly, and quarterly reports highlighting sales performance, pipeline status, and pricing trends.
• Support compliance and documentation standards across all business operations platforms.

Process Improvement & Enablement

• Identify and suggest improvements for pricing and coordination workflows.
• Ensure continuous documentation and enhancement of operational processes.
• Contribute to internal knowledge bases and playbooks for pricing and operational execution.

Onboarding & Learning Plan

• Week 1–2: Orientation on AVASO service lines, shadowing sales and delivery calls.
• Week 3–4: Active role in pricing, coordination, and reporting tasks under guidance.
• Month 2: Independently manage assigned tasks, collaborate on team projects.
• Month 3: Full integration into role with performance ownership and mentorship development.

Qualifications

Education:

• Preferred: BTech + MBA or candidates with similar qualifications or proven relevant skills

Experience:

• 0–2 years in IT services, business analytics, sales operations, or related fields.

Capabilities:

• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Excel and PowerPoint.
• Effective communication skills—verbal and written.
• Attention to detail and ability to multitask in a fast-paced environment.
• Eagerness to learn and grow within a global IT services context.
• Strong critical thinking and initiative—ability to proactively address challenges and drive solutions independently.

Success Profile (12–36 Months Horizon)

• Independently managing pricing and sales enablement tasks.
• Recognized as a reliable contributor in regional and global coordination.
• Driving improvement initiatives in reporting, pricing, and data workflows.
• Positioned for advancement into more senior roles in business operations or commercial strategy.