SAP Service Mgmt. Functional-SAP CRM Service Exp

15 hours ago

bangalore, India Avensys Consulting Full time

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.We are currently looking to hire SAP Service Mgmt. Functional- SAP CRM Service Exp (Fiori exp) This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.Notice Period: Immediate-15 daysContract: Longterm ContractExperience: Min 8+ YearsLocation: PAN INDIA(Hybrid Mode)Job Description:Service Management Functional Job Description. SAP has incorporated erstwhile SAP CRM specific process in S/4 “Service Management in SAP S/4HANA for customer management”. So, we are looking for a profile which has experience in Customer Service process like Create and track notifications for complaints, service requests and detected problems.Prioritize and classify notifications for efficient management.Create and manage service orders to plan and execute interventions. Track the status of service orders, resources used and associated costs. Monitoring of stock movements and replenishment levels.On-site intervention planning, including management of technicians and equipment.Track interventions in real time and adjust schedules if necessary.Creation and management of service contracts, including conditions, SLAs and billing termsMonitoring contract compliance and managing renewals.Billing management for services rendered, including generation of invoices based on interventions and parts used.Integration with SAP FI for payment and accounts receivable management.Reporting and analysis tools to monitor service performance.Generate customized reports to monitor KPIs and SLAs.Knowledge on integration of CS and PM module The preferred profile should have worked on the above in SAP CRM Service module that handles customer service interactions, including case management, service requests, and scheduling service engineers. Experience on S/4 HANA is a must. Exposure to FIORI is good to have. WHAT’S ON OFFER:You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to varra@aven-sys.com Your interest will be treated with strict confidentiality.CONSULTANT DETAILS:Consultant Name : varra ChaitanyaAvensys Consulting Pte Ltd EA Licence 12C5759Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy

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