IT Service Desk Operations Manager
1 week ago
Job Title: IT Service Desk LeaderThis role involves hands-on ticket management, smart ticket routing, and team leadership to ensure timely, efficient, and customer-focused IT support.The successful candidate will oversee and coordinate overseas IT Service Desk operations, managing a remote team of Service Desk Engineers (L1/L2).Key Responsibilities:Ticket & Incident Management: Record and log incoming tickets in the ITSM/ticketing system, assign tickets to the right engineers based on skills, workload, and availability, make transportation/dispatch decisions for onsite support engineers when required.Team Leadership: Supervise a remote team, balance workloads across the team, mentor, coach, and conduct regular performance reviews.Operations & Reporting: Track SLA performance, produce daily/weekly ticket and performance reports, highlight recurring incidents for problem management.Required Skills & Qualifications:4–6 years of IT support/service desk experience, prior Team Lead / Supervisor experience in IT Service Desk.Strong knowledge of Microsoft 365, Windows/macOS, networking basics, and endpoint tools, hands-on experience with ITSM/ticketing systems.Excellent English communication skills, strong decision-making skills for ticket routing and resource dispatching.Benefits:Fully Remote – work from anywhere, flexible schedule aligned with UAE business hours.Training & certifications support, clear growth path toward Service Desk Manager or Service Delivery Manager.
-
Service Desk Support
5 hours ago
Bareilly, India People Prime Worldwide Full timeRole: Service Desk Support Location: NoidaExperience: 5 - 7 YearsRole Type: Permanent | Full timeNotice Period: immediateRole Summary :Responsible for managing and delivering high-quality Service Desk support, ensuring excellent customer experience, adherence to ITIL processes, and effective coordination across teams, shifts, and locations.Key...
-
Service Desk Support
10 hours ago
Bareilly, India People Prime Worldwide Full timeRole: Service Desk Support Location: NoidaExperience: 5 - 7 YearsRole Type: Permanent | Full timeNotice Period: immediateRole Summary :Responsible for managing and delivering high-quality Service Desk support, ensuring excellent customer experience, adherence to ITIL processes, and effective coordination across teams, shifts, and locations.Key...
-
Information Technology Service Desk
1 week ago
Bareilly, India Whitehats Full timeCompany DescriptionWhitehats, a proud member of the Pharaon Group of Companies, is a Dubai-based IT network and infrastructure support organization. Established in 2007, the company specializes in IT/Network Solutions, Support Solutions, and Security Solutions with a dedicated team of highly experienced professionals. Whitehats is recognized for its...
-
Service Desk Lead
2 weeks ago
bareilly, India beBeeCustomerSupport Full timeHelp Desk Manager PositionWe are seeking a skilled Help Desk Manager to lead our team in resolving technical issues and providing exceptional customer service.About the Role:The successful candidate will be responsible for managing a team of help desk analysts, ensuring that all technical issues are resolved promptly and efficiently.Key responsibilities...
-
Front Desk Receptionist
2 weeks ago
Bareilly, India VYASIP LLP Full time**Front Desk Representative (Female Only) **to undertake all receptionist and clerical duties at the desk of our main entrance. **Responsibilities** - Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) - Greet and welcome guests - Answer questions and address complaints - Answer all incoming calls and redirect them or...
-
Senior IT Service Management Professional
2 weeks ago
bareilly, India beBeeServiceNow Full timeJob DescriptionWe are seeking an experienced IT Service Management professional to lead our ServiceNow implementation and administration efforts. The ideal candidate will have a strong background in ITSM, workflow design, and automation, with hands-on experience configuring and customizing ServiceNow modules.The successful candidate will be responsible for...
-
Senior Manager
2 weeks ago
bareilly, India beBeeFinancial Full timeThis role is a senior leadership position in the financial services operations environment.The Director – Service Delivery will require the candidate to have sound knowledge and experience in AML compliance and KYC CDD review/refresh and new client onboarding for individual and institutional clients.The role involves managing a team of ~500+ people in the...
-
Technology and Business Support Intern
2 weeks ago
bareilly, India beBeeITInternship Full timeJob TitleThe role involves assisting with integration monitoring and reconciliations, document updates, issues, and progress in project management software, supporting service desk operations and client coordination, participating in structured weekly training modules and assessments, and performing daily system checks and basic troubleshooting.Key...
-
Bareilly, India Invertis University Full timeJob Description-Urgent hiring for Front Desk Executive /Senior Admission CounselorQualification- Graduation in any StreamExperience-0-1 YearROLES AND RESPONSIBILTIES OF FRONT DESK EXECUTIVERespond to incoming calls on landline numbers.Handle the problem of students/ guardians/visitors.Give admission form to students and take amount and provide receipt to...
-
Bareilly, India Invertis University Full timeJob Description-Urgent hiring for Front Desk Executive /Senior Admission CounselorQualification- Graduation in any StreamExperience-0-1 YearROLES AND RESPONSIBILTIES OF FRONT DESK EXECUTIVERespond to incoming calls on landline numbers.Handle the problem of students/ guardians/visitors.Give admission form to students and take amount and provide receipt to...
