Product Support Specialist

2 weeks ago

bangalore, India EASYECOM Full time

Job Location: BangaloreAbout Position:We are looking for multi-skilled candidates with excellent interpersonal skills for the position of Product Support Specialist. The candidate should be reliable, highly energetic, oversee a wide range of cross-functional teams, retail fulfillment teams, as well as third party logistics partners and vendors.About EasyEcom:EasyEcom is an industry-leading omnichannel inventory management and reconciliation solution for eCommerce businesses and multichannel retailers like Epigamia, Mondelez International, My Glamm, Borosil, Prestige, etc. We are persistently growing, from a few hundred clients to over 7000+ global clients, a handful of dedicated team members to 150+ members strong team, and being VC funded, we are continuing to expand over and beyondRoles and responsibilities:● Identifying clients' requirements and helping them use specific features● Respond to clients' queries on time via chat, phone, or email and escalate, if needed● Analyze and report any problems with the product functionalities.● Guide clients through new features and functionalities● Follow up with customers to ensure cent percent timely resolution for all the issues.● Gather clients' feedback and share it with the team.● Update our internal databases with information about clients' discussions and technical issues with the product.● Recommend improvements and workarounds to make the product better● Share feature requests with team membersRequirements:● Post Graduates - MCA/MSC IT & MBA.● Excellent communication and negotiation skills● 1-2 years of experience in Product Support● Proficiency in English and Hindi● Excellent knowledge of MS Office● Self-motivated with a result-driven approach● Critical thinker and problem solverPerks of Joining EasyEcom● Great Culture● Product Training● Recognition of Work● Ownership & Leadership opportunities● Internal Job Postings

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