Digital Service Manager Personal Productivity Services

SKF has been around for more than a century and today we are one of the world's largest global suppliers of bearings and supporting solutions for rotating equipment. Our products can be found everywhere in society, making us an essential part of everyday life for people and companies worldwide.In September of 2024, SKF announced the separation of its Automotive business, with the objective to build two world-leading businesses. The role you are applying for will be part of the automotive business. This means you will have the opportunity to be a part of shaping a new company aimed at meeting the needs of the transforming global automotive market.Would you like to join us in shaping the future of motion?  We are now looking for a …Digital Service Manager – Personal Productivity ServicesAutomotive BusinessDo you want to be part of managing digital transformation in a global organization where collaboration and innovation are at the heart of everything we do?As a Digital Service Manager for Personal Productivity Services, you will be accountable for the life-cycle management of centrally distributed client applications, core SaaS services, and managed print services. Your mission is to realize optimal business value of the personal productivity solution services managed in the portfolio. You will work closely with colleagues responsible for Microsoft 365 applications, IAM, office and factory PCs, and IT service management, as well as manage service providers to guarantee high-quality delivery aligned with business objectives.If you thrive on creating value through smart digital solutions, this is your opportunity to take ownership of a critical domain and drive progress in a secure and compliant manner.What you can expect in the roleLife-cycle management: Govern centrally installed client applications through request and approval processes, catalogue management, periodic access reviews, security vulnerability follow-up, and license control.SaaS tools: Initiate, contract, and deploy selected SaaS tools that enhance personal productivity based on global and local needs.Managed print services: Initiate, contract, and govern managed print services according to global and site-specific requirements.Stakeholder engagement: Collaborate with users and stakeholders to understand needs and ensure high-quality service delivery.Catalogue and user Support: Provide information and user support through ServiceNow catalogue and request processes.Security and Compliance: Ensure all applications and SaaS tools meet security and regulatory standards (ISO27001, GDPR/PIPL, SOC2, NIST).Outsourced service management: Manage relationships with outsourced providers to ensure alignment and quality delivery.Budget management: Oversee applicable budgets for cost-effective resource allocation.In summary, you will manage this domain end-to-end, taking full selection and operational responsibility to ensure the optimal business value is realized. While you will lead and coordinate work across teams, the position does not include direct personnel management responsibilities.You will enjoy working here if you haveRelevant academic background in Information Technology, Computer Science, Business Administration, or a related fieldSeveral years of experience in digital workplaces with a proven track record of managing client applications and SaaS tools in a global environment.Experience ensuring IT productivity services meet security and regulatory standards (e.g., ISO27001, GDPR/PIPL, SOC2, NIST).Experience with IT service management frameworks such as ITIL and systems like ServiceNow.Proficiency in managing relationships with outsourced service providers to ensure high-quality service delivery and alignment with business objectives.Ability to respond effectively to technological developments and innovative practices.Effective communication and interpersonal skills, active involvement.Proficient English language skills both in spoken and in writing.SKF is committed to creating a diverse environment, and we firmly believe that a diverse workforce is essential for our continued success. Therefore, we only focus on your experience, skills, and potential. Come as you are – just be yourself. #weareSKF.Some additional informationThis position can be located at any SKF Manufacturing site globally. Preferred locations are Airasca - Italy, Saint Cyr - France, Tudela - Spain, Pune – India.Regardless of location, the selected candidate will be hired on a local contract.You will report to Services and Service Management Lead, who is located in Houten, the Netherlands. For questions regarding the recruitment process, please contact Martin Andersson, Recruitment Expert by email, . Please note that we can't accept applications via email or LinkedIn, as it does not comply with our legal principles.Is this you?If the answer is yes, please submit your application and CV in English by December 3rd, 2025.We will screen candidates continuously throughout the application period, so make sure to submit your application as soon as possible.At SKF, we are committed to promoting fairness and inclusivity throughout our recruitment process. To achieve this, we may include assessments and verify the information in your application in compliance with country-specific laws and regulations.